Customer Success Manager – Salary Sacrifice & Employee Engagement
The Role
We are seeking a Customer Success Manager to drive employee-level engagement and conversion across corporate salary sacrifice schemes.
This unique role will be instrumental in ensuring both employers and employees experience the full value of our Salary Sacrifice proposition.
To achieve this, you will convert employee enquiries into completed cases to meet agreed sales volumes, conversion, and revenue targets.
Key Responsibilities
• Provide clear, persuasive information and ongoing support to ensure a seamless and positive customer experience throughout the buying journey.
• Identify and deliver upsell opportunities to maximise scheme value and employee participation.
• Act as the single point of contact for assigned corporate clients to ensure effective scheme management and long‑term engagement.
• Develop and implement tailored engagement strategies with employers to maximise employee awareness and scheme uptake.
• Build and maintain strong senior stakeholder relationships (HR, payroll, sustainability leads, employee champions) to drive advocacy and retention.
• Deliver webinars, presentations, and promotional campaigns to educate and engage employees on scheme benefits.
Requirements
• Proven experience with Salary Sacrifice as an end product.
• Automotive or Regulated Finance Services industry experience.
• Strong commercial acumen with ability to spot opportunities and drive uptake.
• Excellent communication and presentation skills (face‑to‑face, phone, webinars).
• Confident engaging with senior stakeholders and large employee groups.
• Resilient, tenacious, and target‑driven with a customer‑first mindset.
• Data‑driven and comfortable using CRM systems and performance metrics.
What's in it for you?
• Bonus: Discretionary 10% on‑target bonus (based on personal and Group company performance) as well as eligibility for a sales bonus.
• Pension: Employer pension contribution of 9% (based on employee contribution of 3%).
• Car schemes: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance; OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover.
• Other benefits: Income protection, life assurance, retail discount vouchers, access to Care Concierge, along with other salary sacrifice options.
• Development: Access to LinkedIn Learning via Degreed platform as well as professional development programmes and mentoring schemes.
Why Join Us?
Make a difference by delivering excellent customer service to our fleet salary sacrifice customers and helping us achieve our mission: becoming 'The Key to Mobility' by making getting from A‑to‑B as easy and simple for as many people as possible.
At VWFS UK, we are committed to being an inclusive employer and encourage applications from diverse candidates.
If you need any reasonable adjustments, please contact our Resourcing Team.