This is an excellent opportunity to work with a forward-thinking company that provides community equipment services.

We are seeking an IT Support professional to join our team at Medequip Assistive Technology Ltd and help us deliver person-centred support.

Our continued employee development programmes, internal training and exceptional leadership will enable you to develop professionally whilst providing technical support.

You'll be part of a supportive team of professionals who identify and align with Medequip's values.

About the role

The IT Support role involves supporting and maintaining in-house technology equipment and IT assets.

Your day-to-day responsibilities will include:
• Collaborating with other teams on issue escalation and hardware deployment.

• Documenting hardware failures, repairs, installations and removals using our ticketing system.

• Assisting in planning for future computer and hardware needs.

• Supporting the development and implementation of new computer projects and hardware installations.

• Maintaining up-to-date knowledge of hardware and equipment acquisition and deployment.

• Conducting research on computer products for PC procurement and recommending hardware products for purchase.

• Recommending, scheduling and performing PC, hardware and peripheral equipment improvements, upgrades and repairs.

• Installing, configuring, testing, maintaining and troubleshooting end-user workstation hardware.

• Analysing, diagnosing and resolving hardware-related problems for various users and implementing corrective solutions.

• Responding to incoming support tickets regarding PC and/or hardware problems.

• Maintaining and improving existing inventory and asset numbers of printers, scanners, PCs, laptops and other peripheral equipment.

• Constructing, installing and testing customized configurations based on various platforms and operating systems.

• Liaising with third-party support and PC equipment vendors as needed.

About you

To succeed in this role, you must identify and align with our company values:
• We empower people to be accountable for their actions and performance.
• We provide empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek excellence.