About Us:

At PT Cyber, we’re at the forefront of transforming education with technology whilst keeping clients safe and secure.

While our core focus is supporting schools and educational institutions, we also work with a select group of corporate clients to deliver tailored IT solutions.

We're seeking a driven 2nd Line IT Technician to join our team and support our mission of empowering educators and businesses alike.

If you’re passionate about tech and want to make a tangible impact in both the educational and corporate sectors, this is the role for you.

The Role:

You’ll provide critical on-site second-line support for a range of prestigious educational institutions mainly across Merseyside but also into Cheshire.

You will mainly work from the L1 postcode but will need to come occasionally to our office in Ellesmere Port.

From managing IT systems and networks to resolving complex technical challenges, you’ll be at the heart of ensuring smooth-running tech operations.

While education is our primary focus, you’ll also have the opportunity to work on IT projects for corporate clients, offering a diverse and varied working experience.

What You’ll Do:
• Provide expert second-line IT support to schools and other educational institutions.
• Manage and optimise IT systems, networks, and infrastructure to ensure peak performance.
• Conduct on-site visits across Merseyside and Cheshire, offering both technical support and strategic IT guidance.
• Troubleshoot and resolve hardware and software issues quickly and effectively.
• Work closely with educational staff and corporate clients to ensure they have the tools they need for success.
• Support our team including apprentices.

What We’re Looking For:
• 5+ years of experience in IT support, ideally in an educational setting (experience with corporate clients is a bonus).
• Strong technical expertise in network management, cloud solutions (Office 365, Google Workspace), and server administration (Windows Server, Active Directory, DNS, DHCP).
• Experience with Smoothwall, Aruba switches, and educational tech systems (e.g., MIS, Paxton Systems).
• Skilled in Mac management, MDM tools (e.g., Jamf), and print management (e.g., Papercut).
• Excellent troubleshooting skills and a proactive, solutions-driven approach.
• A customer-focused attitude and the ability to communicate effectively with both educators and corporate clients.
• Full UK driving licence and your own vehicle for regular travel across Merseyside and Cheshire.

Why Work with Us?

We believe in making a real impact—whether that’s enabling teachers to inspire or helping businesses operate more efficiently.

Our team is passionate about innovation, and we pride ourselves on delivering tailored IT solutions that drive success.

You'll gain diverse experience working with both educational institutions and corporate clients, while being part of a supportive team that values growth and personal development.

Perks & Benefits:
• Competitive salary with performance-based bonuses.
• Comprehensive benefits package, including private dental and medical insurance.
• Generous company pension scheme.
• Flexible working hours and a focus on work-life balance—no weekend shifts!.

• On-site parking and free parking for staff.
• Paid special leave and company events to foster team spirit.

Ready to Make a Difference?

If you’re ready to take your IT career to the next level and make a real impact on both education and business, we’d love to hear from you!

Additional Information:

Successful candidates will be required to undergo an Enhanced DBS check.

Job Types: Full-time, Permanent
Schedule: Monday to Friday, No Weekends
Experience Required: Education IT Support (5 years)
Work Authorisation: United Kingdom (required)

Please note we explicitly do NOT use or engage with recruitment agencies.

If you are a recruitment consultant / agency do not contact the company regarding this, or any vacancies related to the company.

Job Type: Full-time

Pay: £25,000.00-£30,000.00 per year

Additional pay:
• Bonus scheme.

• Yearly bonus.

Benefits:
• Bereavement leave.

• Company car.

• Company events.

• Company pension.

• Free parking.

• On-site parking.

• Private dental insurance.

• Private medical insurance.

• Sick pay.

Schedule:
• Monday to Friday.

Ability to commute/relocate:
• Ellesmere Port (Cheshire): reliably commute or plan to relocate before starting work (required).

Application question(s):
• Do you have access to your own vehicle?.

Experience:
• Information Technology: 5 years (required).

Licence/Certification:
• Driving Licence (required).

Work authorisation:
• United Kingdom (required).

Willingness to travel:
• 50% (required).

Work Location: In person

Expected start date: 21/04/2025