2nd Line Technician

Location: Glasgow (Hybrid working may be available after the probationary period)
Salary: Competitive + Benefits
Job Type: Full-time / May consider Part-time setup

Our client is a well-respected IT solutions provider, seeking an experienced 2nd Line Technician to provide advanced support and troubleshoot complex technical issues.

Key Responsibilities:
• Manage escalated IT support tickets and provide 2nd line assistance.
• Troubleshoot and resolve complex hardware, software, and networking issues.
• Assist with IT projects, including system upgrades and migrations.
• Maintain technical documentation and update knowledge bases.
• Collaborate with internal teams to improve IT services.

What's on Offer:
• Competitive salary with professional development opportunities.
• Hybrid working after probation.
• Access to training and IT certifications.
• Engaging team environment with career progression options.
• Pension scheme and full benefits package.

Who We're Looking For:
• Proven experience in a 2nd Line IT support or similar role.
• Expertise in Windows Server, Active Directory, and network troubleshooting.
• Strong problem-solving and communication skills.
• Ability to manage workloads effectively and prioritise tasks.
• Relevant IT certifications (Microsoft, Cisco, CompTIA) are an advantage.

This job could be of interest to jobseekers searching for the following roles: IT Support Engineer, 2nd Line Support Analyst, Infrastructure Technician, Systems Support Engineer, Network Technician.

Ready to make a difference Apply today and take the first step in a rewarding career.