JOB DESCRIPTION
ADMINISTRATIVE TECHNICIAN

POLICE DEPARTMENT

Human Resources

NEWPORT NEWS, VA Department

CITY OF OPPORTUNITY

GENERAL STATEMENT OF RESPONSIBILITIES

Under general supervision, this position performs a variety of high-level technical and

administrative support responsibilities and related functions for a division.

Reports to a division

commander or designated supervisor.

ESSENTIAL JOB FUNCTIONS

Performs administrative support work such as creating or modifying documents using word

processing, spreadsheets, presentation software and any other assigned databases

(VCIN/NCIC/CADS/MUNIS) and programs that may support job functions that involve filing,

data entry/retrieval; interpretation, judgment, and determining appropriate processes to be used.

Retrieves and compiles data reports, questionnaires and other similar information to ensure

accuracy and conformance to established policies and procedures; sorts and distributes mail.

Develops and maintains accountability systems for personnel rosters; inspections logs; pending

assignments; meetings; supervisor calendars; community events and programs; office supplies

and equipment assets.

Coordinate agency extra duty assignments; travel/training requests; and

the use of various conference rooms to include reservations, catering services, audio/visual

equipment.

Interacts with the public and others outside the work unit to obtain and provide information and

assistance in a variety of circumstances.

Screens and responds to general inquiries and complaints;

provides information on policies and procedures; may collect and balance payments received.

May develop and/or maintain a wide variety of projects and assignments that include records

management duties and system maintenance; transcribing witness, victim or suspect taped

statements; ordering supplies or reconciling purchase card transactions and related tasks;

compiling and/or entering payroll information and communicating appropriate personnel

actions; coordinate travel and training requests.

Performs other duties as assigned.

PERFORMANCE STANDARD

Employees at all levels are expected to effectively work together to meet the needs of the community

and the organization through work behaviors demonstrating the City’s Values of Commitment,

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Caring, and Collaboration.

Employees are also expected to lead by example and demonstrate the

highest level of ethics.

REQUIRED KNOWLEDGE
• Office Administration – Knowledge of office systems, practices, procedures and administration.
• Technology - Knowledge of general office equipment and personal computers to include word.

processing, spreadsheet, and related software.
• Customer Service — Considerable knowledge of principles and processes for providing customer.

service.

This includes setting and meeting quality standards for services, and evaluation of

customer satisfaction.

REQUIRED SKILLS
• Computer Skills – Utilizes a personal computer with word processing, spreadsheet, and related.

software to effectively complete a variety of administrative tasks with reasonable speed and

accuracy.
• Interpersonal Relationships – Develops and maintains cooperative and professional relationships.

with employees and all levels of management to include representatives from other departments

and organizations.
• Time Management - Plans and organizes daily work routine.

Estimates expected time of

completion of elements of work and establishes a personal schedule accordingly.

Implements work

activities in accordance with priorities and estimated schedules.

REQUIRED ABILITIES
• Communication – Excellent ability to communicate, listen to and understand directions,.

information, and ideas presented verbally and in writing, which may include the preparation of

detailed reports including numerical information and statistics.

Ability to handle a variety of issues

with tact and diplomacy and in a confidential manner.
• Judgement/Decision Making – Ability to use logic and reasoning to understand, analyze, and.

evaluate situations and exercise good judgment to make appropriate decisions.
• Accounting – Ability to perform arithmetic, algebraic, and statistical applications.

Ability to

employ economic and accounting principles and practices in the analysis and reporting of data.

EDUCATION AND EXPERIENCE

Requires a high school diploma and 2 years of related administrative support experience or an

equivalent combination of education and experience necessary to develop the required knowledge,

skills and abilities for this position.

ADDITIONAL REQUIREMENTS

Requires a comprehensive background investigation to include a local, state and federal criminal

history check; sex offender registry and credit check.

May be required to obtain and maintain Level A/B VCIN/NCIC Operator Certification as a

condition of employment.
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PHYSICAL REQUIREMENTS
• Requires the ability to exert light physical effort in sedentary to light work.
• Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10.

pounds).
• Tasks may involve extended periods of time at keyboard or work station.

SENSORY REQUIREMENTS
• Some tasks require the ability to perceive and discriminate sounds and visual cues or signals.
• Some tasks require the ability to communicate orally.

ENVIRONMENTAL EXPOSURES

Essential functions are regularly performed without exposure to adverse environmental conditions.

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