Role Overview

We are seeking a highly motivated and customer-focused bilingual Spanish-English representative to join our team.

As a remote Licensed Healthcare Insurance Agent, you will have the opportunity to grow your career while providing exceptional customer service and sales support.

About the Role

In this position, you will be responsible for:
• Assisting individuals in understanding their coverages and selecting the right products and services.

• Providing full lifecycle customer service and sales, including inbound and outbound calls.

• Responding to customer inquiries with compassion and active listening.

• Identifying additional needs customers may have and helping them to upgrade products or services.

Requirements

To be successful in this role, you will need:
• Bilingual proficiency in English and Spanish.

• Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate.

• High-speed internet (download speed >25 mbps, upload speed >10 mbps).

• Minimum six months of sales experience.

• Integrity to follow HIPAA guidelines on maintaining patient privacy.

• Strong customer service orientation, empathy, compassion, and listening skills.

• High school diploma or equivalent.

• Strong computer navigation skills and experience.

What We Offer

At TTEC, we are committed to supporting our employees' career growth and development.

As a member of our team, you can expect:
• Supportive environment that encourages professional development.

• Inclusive culture and community-minded organization.

• Global team of curious lifelong learners guided by our company values.

• FREE licensing course and paid time to study.

• All state licensing exam fees covered by the company and yearly renewal of license provided by TTEC as your employer.

• Base wage of $16/hour while studying for the state exam, with an increase to base pay and performance-based bonuses after licensure.

• Healthy benefits package based on your position, including PTO, tuition reimbursement, health, and wellness incentives.

About Us

TTEC is a global company dedicated to making customers happy.

We help leading brands deliver exceptional customer experiences powered by our combination of humanity and technology.

At TTEC, we value diversity, equity, and inclusion and strive to reflect the communities we serve.

We believe that diverse perspectives and experiences bring value to our teams and enable us to deliver amazing service and technology to our customers.

Why Work with Us?

We offer a supportive environment that encourages professional development, inclusive culture, and opportunities for growth.

Our goal is to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

If you're passionate about delivering exceptional customer service and sales support, we want to hear from you!