Company Description
LINC Medical Systems Ltd is a trusted supplier of medical equipment and devices to healthcare providers across the UK, operating from a central base in Leicester.
The company specialises in medical fields such as urology, nephrology, plasmapheresis, blood transfusion, and intensive care.
LINC Medical Systems prioritises conducting business with integrity, transparency, and a commitment to excellent customer service.
With years of experience, the company is dedicated to delivering high-quality solutions to meet the needs of healthcare professionals and patients.
Role Description
The Calibration and Service Support Technician will be responsible for providing technical support, performing troubleshooting and calibration tasks, and ensuring the proper functioning of medical equipment and devices.
The role includes on-site diagnostics, maintenance, and repair services.
This is a full-time, 50% on-site position based in Leicester and 50% field based.
Job purpose
Maintaining/calibrating and repairing LINC Medical's portfolio of products, both field based, and office based for reference meter verification.
To assist the technical team and project manage the maintenance, repair and calibration of these devices and perform repair and maintenance as required for the needs of the service.
Monitor, fill out and update all relevant paperwork as required.
Support the application and sales team with promotion of the products where required.
Key Duties
Ensure a high standard of repair and maintenance on the LINC Medical product range including but not limited to the HF440 Blood Therapy Machine, Therapy Chairs and Genesis Blood Processing Products, and calibration of Mesa/ IBP Reference meters at our office-based lab.
Develop and maintain a detailed technical working knowledge of all products in order to effectively and quickly problem solve in person and over the phone and promote these products if required.
Undergo training and follow manufacturer instructions for maintenance and repair.
Seek repair advice from manufacturer or colleagues when necessary.
Provide delivery, commissioning, training and pick up of devices during product trials/evaluations.
Installation of new equipment and training for customers.
Fulfil routine and ad-hoc maintenance for all customers who have a service contract with LINC Medical.
Correspond with customers to estimate the cost of repair and provide quotations when out-of-contract service is required.
Ensure an adequate stock of spare parts and correspond with suppliers to ensure time sensitive parts are delivered.
Feedback to management and suppliers with suggestions for product improvement and development.
Grow the technical business by looking for opportunities to supply service to current and new customers, with a focus on the IBP reference meter business.
Assist the Technical Manager/Senior technician in reviewing the commercial effectiveness of the service/business at regular intervals, with scope for other areas.
Provide out-of-hours technical support for the HF440 for 1 week in every 4 once trained.
Effectively manage own workload to ensure cost effectiveness for the business and travel efficiency.
Maintain up to date and detailed records of all service/calibration work undertaken.
Critical skills and attributes/required professional experience
ESSENTIAL
Requisite electronic/mechanical technical, or calibration background, with appropriate qualifications for this.
An interest in Health care technologies, and a desire to work in this field or already working in the field.
Meticulous thorough working practices with an eye for detail.
Qualifications
Proven experience with Technical Support and Troubleshooting of devices and equipment.
Basic knowledge of Information Technology and familiarity with relevant systems and tools.
Strong Communication skills, with the ability to effectively interact with clients and team members.
Understanding of Software systems and usage in equipment maintenance and calibration.
Ability to work independently with attention to detail and a commitment to quality service.
Prior experience in the healthcare or medical equipment industry is an advantage.
Relevant technical or engineering qualification is preferred.
Salary
Full time 37.5 hours per week- £30k-£35k (dependent on experience), OTE bonus scheme, Car allowance, pension, Phone, Laptop Approximately 50% Field based, 50% Office based (needs to live within 25 miles max 60 mins travel of LINC's offices in Leicester UK)