Job description

Overview Twickenham, UK | £22,000 - £30,000 yearly | Full timeMonday - Friday: 9.00am to 6.00pm and Saturday 9am to 1pm (on a rota system, paid)The Role & Responsibilities Taking inbound and making outbound telephone calls to our customers to Book and schedule vehicle service and repair work, MOT's and recalls.

Responding to any questions or queries.Ensuring that all reception booking procedures are carried out, ensuring a steady and realistic flow of available work through the workshop and adhering to the recall process.Checking the online service books system as well as any direct email booking requests and make the necessary bookings and email the customers to confirm their appointments.Handling incoming service-related calls, provide advice to customers and / or arranging relevant bookingsMaking follow up calls after service visitCalling lapsed customers and chasing service reminder bookingsThe Person Experience in the motor trade advantageous (although we would be keen to see applicants from other industries).To Be Successful For This Role You Will Need Previous experience in Customer Service / Reservations / making bookings advantageous.A polite and friendly personalityAbility to work well under pressureExcellent telephone manner

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

25-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English