Job Title: Technology Support Specialist

This role requires a highly skilled and experienced professional to provide technical support to our clients across the Leicester area.

As a Technology Support Specialist, you will be responsible for troubleshooting and resolving complex IT issues in a timely and efficient manner.

The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.

You will also have a strong understanding of IT systems and hardware, and be able to diagnose and resolve issues using a variety of tools and software.

Key Responsibilities:
1.

Provide technical support to clients via phone, email, or on-site visits
2.

Troubleshoot and resolve complex IT issues in a timely and efficient manner
3.

Install and configure new IT equipment and software
4.

Develop and maintain knowledge of IT systems and hardware
5.

Collaborate with other teams to identify and implement process improvements
6.

Ensure all work is completed to the highest standard and in line with company policies and procedures

Requirements:
• Degree or equivalent experience in IT or a related field.

• Strong understanding of IT systems and hardware.

• Excellent communication and problem-solving skills.

• Ability to work independently and as part of a team.

• Strong analytical and diagnostic skills.

• Ability to adapt to changing priorities and deadlines.

Benefits:
• Competitive salary and benefits package.

• Opportunities for career development and growth.

• Collaborative and supportive team environment.

• Access to ongoing training and development opportunities.

• Recognition and reward for outstanding performance.

Please note that this job description is not exhaustive and the post holder may be required to undertake other duties as necessary.