Penn Oaks Golf Club

Catering Sales & Communications Coordinator

$40,000 - $60,000 annually

Job Type: Full-time

Concert Golf Partners is currently searching for a Catering Sales & Communications Coordinator at Penn Oaks Golf Club, as we continue our growth as one of the industry’s leading owner-operators of premier Country Clubs.

Our need is for creative, high-energy professionals to serve our members and guest in the very unique role of Catering Sales and Communications Coordinator.

Overview:
• The Catering Sales and Communications Coordinator will work within the Catering Operations of the Food & Beverage department.

S/he will serve as an ambassador for the club and assist our Director of Catering Sales with tours and member/client services.
• We are looking for someone professional who shows ownership in the future role.
• Also who works with integrity and has the inspiration to bring the operations team to the next level in conjunction with our core values.

Skills/Qualifications:
• Customer service experience in a hotel or country club.
• Exhibits a high level of professionalism, with excellent communication skills, both oral and written.
• Exceptional organization skills and attention to detail.
• Hospitality career focus is a plus, must be driven, self-motivated and dedicated.
• Demonstrate enthusiasm and commitment to Member/Guests satisfaction.
• Computer knowledge is a must.

Microsoft, Excel, and either POS systems or catering programs, knowledge of preparing invoices and filing systems is a plus.
• The position is not limited to those duties listed.

Duties and responsibilities can be changed, expanded, reduced, or deleted to meet the business needs of the club.
• Must be available to work nights, weekends, and Holidays.

Key Duties/Responsibilities:
• Greet all visitors, members, and guests in an attentive, friendly, courteous, service-oriented manner and, respond to inquiries and provide directions to correct destination.
• Answer the telephone in a courteous and professional manner.
• Take information from callers and relay messages to appropriate departments.
• Assist in answering basic member queries related to club operations to the best of your ability when possible.
• Manage and update the Club’s reservations system, including events, member information, etc.
• Understand all catering menu items offered and accurately answer questions about menu items in regard to the preparation method, ingredients, portion size, and side items.
• Understands the layout of rooms and the sales for the catering facilities.
• Work in conjunction with the Director of Catering Sales to organize and execute the daily operation.
• Conduct phone calls with catering clients and represent the Club, conduct follow-up phone calls.
• Promptly follows up on all customer calls and requests in an efficient and expedient manner.
• Works closely with other members of the operation, such as the Banquet Manager, Banquet Captains, Accounting, etc.
• Create various pieces of collateral using present templates and deploy as needed.
• Format all Club emails and send to appropriate recipients.
• Ensure that new events are set up correctly and deployed to the Club website and app.
• Take photos and update social media platforms regarding activities and events.
• Keep Food & Beverage informed on status of reservations.
• Assist in creating seating charts for large events and serve as hostess as needed.
• Receive mail and deliveries, sort mail, and deliver to the club’s designated recipient.
• Monitor member and guest access and maintain security awareness.
• Ensure knowledge of staff movements in and out of Club.
• Provide general administrative and clerical support by performing general office tasks to assist General Manager and other department heads.
• Monitor inventory relevant to reception area.
• Tidy and maintain the reception area, including foyer.
• Perform other duties as assigned.
• Maintain regular, dependable attendance and punctuality.
• Maintain high standards of professional appearance and grooming, which include wearing proper attire and name tag when working.

Communication:
• Communicates openly and honestly with all others in the organization.
• Communicates respectfully at all times.
• Does not expose customers to internal disagreements.
• Resolves conflicts respectfully and in a timely manner, asking for assistance from the appropriate supervisor as needed.
• Communicate needs promptly and efficiently.
• Participates actively in the department team and all staff meetings.
• Stays informed by reading all communications from the F&B Director and Director of Catering Sales.

Personal Effectiveness:
• Reports for scheduled shifts, on-time and ready to work.
• Understands and adheres to organizational and department policy and procedures.
• Accepts and offers feedback and suggestions openly and respectfully.
• Accepts direction willingly and follows through with delegated tasks.
• Learns and adapts to new tasks or situations quickly and cooperatively.
• Maintains job-related confidentiality.
• Takes initiative to identify report and resolve problems before they escalate.
• Operates with a sense of teamwork; incorporates into the daily job.
• Provides a positive model for co-workers, serves as a role model and leads by example.
• Maintain a professional appearance at all times.