Catering Services Director

Position Overview:

The Catering Services Director is responsible for designing and executing dining programs that meet customer preferences and dietary needs.

This role oversees comprehensive dining operations, ensuring guests have access to a diverse selection of high-quality, prepared meals while maintaining operational excellence.

Job Responsibilities:

Leadership:
• Empower, lead, mentor, and develop teams through recruiting, training, coaching, performance management, and employee engagement.
• Ensure food service operations align with the established Executional Plan.
• Coach employees to understand performance goals and execution strategies.
• Promote a culture of recognition by rewarding employee contributions and achievements.
• Maintain all required safety, sanitation, and food handling standards.

Client Relationship Management:
• Identify customer needs and effectively communicate operational enhancements and service improvements.

Financial Performance:
• Adopt and utilize Aramark processes and systems to drive operational efficiency.
• Implement revenue growth strategies and manage financial frameworks, including food, beverage, and labor costs.
• Ensure timely and accurate maintenance of profit and loss statements.
• Meet established food and labor cost targets.
• Allocate resources effectively to maintain quality standards while adhering to budgetary guidelines.

Productivity & Operations:
• Implement and maintain Aramark labor scheduling and culinary execution plans.
• Increase value through operational optimization, cost monitoring, and profit management.
• Ensure full compliance with Operational Excellence standards, including food production and labor practices.
• Oversee all activities related to food production, distribution, and service.

Compliance & Safety:
• Foster a safe and healthy environment for clients, customers, and employees.
• Ensure compliance with all applicable policies, procedures, and regulations, including safety, health, and labor laws.

Key Responsibilities:
• Develop and support systems for food procurement, storage, preparation, presentation, and menu planning.
• Prepare operational forecasts, analyze variances, and manage related accounting functions.
• Ensure all sanitation and safety standards are consistently met.
• Lead unit staff to achieve efficiency in production, merchandising, quality control, cost containment, labor management, and training.
• Recruit, hire, train, and retain front-line team members.
• Conduct scheduled inventory counts and audits.
• Maintain accurate records to comply with Aramark standards, government regulations, and accrediting agencies.
• Build strong relationships with client leadership and maintain positive client and customer engagement at all levels.
• Participate in sales initiatives and contract negotiations as needed.
• Identify and implement new products and services to drive sales growth and customer retention.

Additional Responsibilities:
• Oversee front-of-house dining operations.
• Develop and implement food service strategies aligned with client goals and values, including sustainability initiatives.

Qualifications:
• Minimum of four (4) years of relevant food service experience.
• At least one to three (1–3) years of management experience.
• Demonstrated success in food service operations.
• Bachelor’s degree or equivalent professional experience required.
• Strong verbal and written communication skills.
• Proven ability to build and maintain strong client and customer relationships.
• Commitment to delivering exceptional customer service aligned with Aramark standards.
• Ability to collaborate effectively across departments to ensure a cohesive dining experience.
• Ability to lift, carry, push, or pull items weighing up to 50 pounds as needed.
• Capability to stand for extended periods during work shifts.

About Aramark:

Aramark is driven by a service-focused mission to make a positive impact on colleagues, partners, communities, and the planet.

We are committed to fostering an inclusive workplace where all employees have equal opportunities to contribute and succeed.

Aramark is an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status, or any other characteristic protected by applicable law.

FAQ'S

Q)Are there internship or student opportunities available at Aramark?

A)Yes, Aramark offers internships and student opportunities across various departments.

These programs are designed to provide valuable work experience and potential career paths.

Q)Does Aramark offer remote or flexible work options?

A)Aramark offers remote and flexible work options for certain roles, depending on the department and job function.

For positions that allow remote work, these options will be outlined in the job description.

Q)Does Aramark provide training and development programs?

A)Yes, Aramark invests in the growth and development of our employees through comprehensive training programs.

These include leadership development, skills training, and career advancement workshops.

We also offer online learning platforms to help employees expand their knowledge and skills.