Are you ready to take the next step in your events career and lead a team to success?
Our client is seeking an experienced and motivated Conference Office Manager to oversee a busy Events Team, ensuring the smooth planning and delivery of a wide range of functions and celebrations from first enquiry through to flawless execution.
As Conference Office Manager, you’ll lead a team managing event enquiries across multiple venues, driving sales and conversion.
You’ll combine proactive leadership with a hands-on approach to ensure the office runs efficiently and providing ongoing coaching and training to ensure the team ask the right questions, follow up effectively and convert every opportunity.
Key Responsibilities for this Conference Office Manager Role:
• Lead, support and develop a team of events professionals, ensuring exceptional service and sales performance.
• Oversee all enquiries, proposals and conversions for a diverse range of events and functions.
• Drive conversion rates through coaching, training and the implementation of effective sales strategies.
• Monitor team performance and support professional growth through regular one-to-ones and development plans.
• Manage rotas, holiday approvals, sickness reporting and the daily operations of the office.
• Conduct client site visits and show rounds, building lasting relationships to encourage repeat business.
• Work with revenue and yield managers to align pricing and booking strategies appropriately to maximise profitability.
What They’re Looking For:
• Proven experience leading a team within a hotel, venue or conference and events environment.
• Strong background in events sales, with a focus on enquiry handling, proposals and conversion.
• Solid understanding of sales processes, competitor awareness and yield principles.
• Confident people manager with excellent communication, coaching and organisational skills.
• Comfortable managing rotas, holiday approvals and day-to-day team performance.
• Flexible and proactive, with a positive approach to delivering targets and exceeding client expectations.
• Experienced with Delphi, Salesforce or similar CRM/booking systems.
Benefits:
• 28 days annual leave.
• Company pension.
• Private medical insurance.
• Access to a company pool car or business mileage reimbursement.
• Complimentary gym membership.
Interested?
If you’re ready to make an impact, lead from the front, and ensure every event is delivered to the highest standard, we’d love to hear from you.
Apply now.