Customer Care Specialist (Afternoon/Evenings)nnLocation-Tyne and Wear, England, HybridnnHours/week-35 hrs/weeknnTimeline-6 monthsnnSpecialist Customer Care (Fraud)\n• Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home)\n• Duration: 6 months (initially) Temporary to Permanent Opportunity\n• Hours/week: 35 hours per week\n• PAYE Only.\nnnAre you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team.nnNo previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.nnTo get you off to a great start, you’ll begin the contract with a 5 week training programme, where you’ll learn about Barclays, banking, and what your role will be within the Fraud department.\n\nThe training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.nnUpon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls.\n\nYou will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.nnKey Responsibilities\n• Provide consistently excellent client experience via phone, chat, and written communication.\n• Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively.\n• Assist new clients with account setup for online investing.\n• Ensure accurate and timely completion of client requests within policy and procedures.\n• Collaborate with internal teams and third parties to resolve client queries.nnSkills\n• A strong and empathic communicator able to offer customers a seamless service\n• Organised and able manage your customer diary\n• Able to use Microsoft Office tools to a high standard\n• A real team player\n• Excellent Written and Verbal skills.\nnnAbout BarclaysnnBarclays is a British universal bank.\n\nIt is diversified by business, by different types of customers and clients, and by geography.\n\nBarclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.nnValuesnnEverything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship.\n\nThe Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues.\n\nSimply put, success is not just about what you achieve, but about how you achieve it.nnDiversitynnBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.nnOnsitennColleagues who perform ‘onsite’ roles will spend four or five days a week working onsite, depending on the requirements of their role and business area.\n\nPlease discuss the working pattern requirements for the role you are applying for with the hiring manager.\n\nPlease note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.nnYour BenefitsnnAs a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits.\n\nThere’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment).\n\nYou can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader.\n\nYou’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life.\n\nPlus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.nnSkills:nBanking Operations, Banking Services, Business Banking, Calendar Management, Call Centers, Communication Skills, Corporate Banking, Customer Experience, Customer Relations, Customer Support/Service, Employee Assistance Plan, Financial Services, Geography, Investment Services, Microsoft Office, Organizational Skills, Presentation/Verbal Skills, Restaurant, Retail, Retirement Plan, Stewardship, Team Lead/Manager, Technical Operations, Time Management, Training Program, Work From Home, Writing SkillsnnAbout the Company:nBarclaysnnBarclays is a British universal bank.\n\nOur vision is to be the UK-centred leader in global finance.\n\nWe are a diversified bank with comprehensive UK consumer, corporate and wealth and private banking franchises, a leading investment bank and a strong, specialist US consumer bank.\n\nThrough these five divisions, we are working together for a better financial future for our customers, clients and communities.nnWith over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 83,500 people.\n\nBarclays moves, lends, invests and protects money for customers and clients worldwide.nnBarclays is a trading name of Barclays Bank PLC and its subsidiaries.\n\nBarclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.\n\nRegistered in England.\n\nRegistered No.\n\n1026167.\n\nRegistered office: 1 Churchill Place, London E14 5HP.nnCompany Size:n10,000 employees or morennIndustry:nBanking and Consumer LendingnnFounded:n0nnWebsite:nhttps://home.barclays/