Position: Customer Experience Leader — 70+ Agents, 500k+ Customers
A leading water utility company in Leicester is seeking a Customer Manager to enhance customer service delivery.

This role involves leading teams of experts to ensure exceptional customer experiences for approximately 500-650k customers.

Ideal candidates will have a strong leadership background, exceptional problem-solving skills, and a passion for service excellence.

The position is a full-time role with a fixed-term contract of 6 months, 37 hours per week, Monday to Friday.
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