Customer Service Administrators provide an exceptional customer experience by addressing queries, resolving issues, and providing product knowledge.

Key responsibilities include:
• Addressing customer inquiries and concerns via various channels.

• Investigating and resolving issues promptly while maintaining brand impact and customer perception.

• Liaising with internal teams to resolve order progression and logistics issues.

• Maintaining accurate records of customer contact KPIs and non-conformances.

Required skills and experience:
• Excellent communication and customer empathy skills.

• Ability to adapt written responses to different audiences.

• Proven track record in dealing with e-commerce led offerings.