We are seeking a friendly and efficient Customer Service Advisor to join our team.
Responsibilities:
• Handle incoming calls, emails, and chat queries from customers.
• Provide accurate information regarding products and services.
• Resolve customer issues efficiently and escalate when necessary.
• Process customer orders and manage account information.
• Keep records of customer interactions and follow-up tasks.
• Work closely with other departments to ensure customer satisfaction.
• Assist with administrative tasks when needed.
Requirements:
• Previous experience in a customer service role is preferred.
• Excellent communication and problem-solving skills.
• Ability to handle high-volume queries while maintaining attention to detail.
• Proficiency in Microsoft Office and CRM systems.
• Ability to work both independently and as part of a team.
• Flexible working hours, including weekends.
Benefits:
• Competitive salary with performance-based incentives.
• Pension scheme and healthcare benefits.
• Training and development opportunities.
• Supportive work environment with clear career progression.
• Flexible working options.

If you are passionate about delivering excellent customer service, send your CV for the position of Customer Service Advisor.