Customer Service Advisor

We are looking for a friendly proactive Customer Service Advisor to join our team.

This is a full-time position, office based, working 37hrs per week.

If you have experience in customer service or order processing ideally within a manufacturing or fast paced environment this role would be a great next step.

Overall Purpose and aims of the role:

· To ensure the highest level of customer satisfaction is achieved.

· To work alongside Sales to pro-actively service the associated customer base.

· To work safely and efficiently to the standards and procedures required to help maintain the company’s Management Systems.

Main Duties and Areas of Responsibility

· To provide day to day contact for assigned customer base.

· To enter customer schedules/orders in a timely and efficient manner.

· To provide a timely response to customer queries.

· To ensure effective communication, internal and external, takes place in all aspects of Customer Service.

· To provide support to the Sales department to ensure the associated customer base is serviced to the highest standard.

· To prepare and distribute weekly KPI reports.

· To monitor On Time Delivery reporting reasons for not achieving target.

· To support Sales/Engineering on new projects.

· To maintain IFS ensuring the relevant information is kept up to date.

· To monitor and identify part obsolescence with a view to minimising company liability.

· To place orders with suppliers for production materials as stated by the MRP system.

· To attend daily production meetings

· To attend weekly shortage meetings.

Ideally, we are looking for a candidate with the following skills and attributes:

· Able to communicate proactively across all areas of the business.

· Willing to approach others for advice and information.

· Self-motivated

· Approachable manner

· Good organisational skills

· Proficient user of Microsoft Office (Word, Excel, PowerPoint etc.)

· Accuracy and attention to detail

· Creative and forward thinking – look for improvements in current systems

If you are interested in applying for this position, please apply in writing or via e-mail to [email protected] Closing date 27th June 2025.