Award-winning Company Seeks Customer Service Advisor
Job Summary

This is an exciting opportunity to join our team as a Customer Service Advisor.

You will be working with vulnerable energy consumers, helping them understand available funding streams and become energy savvy.
Key Responsibilities
• Calling customers to evaluate their eligibility for energy funding streams.
• Conducting fact-finding questions about current situation, entitlement checks, and benefit tracking.
• Guiding customers towards suitable funding options based on their eligibility.
• No selling involved, focusing solely on assisting vulnerable individuals in need of support.
Requirements
• Excellent communication skills to build trust and rapport over the phone.
• Patient and empathetic individual required.
• Experience in advisory roles or working with vulnerable individuals on the telephone preferred.
• Willingness to learn about new funding schemes and energy advice essential.
Additional Information

This role is handled confidentially and promotes equal opportunities.

Your application will be reviewed by a consultant, and you will be contacted within 48 hours if successful.