Real Recruitment is excited to be working on behalf of our client to find an Spanish-Speaking Insurer Support Representative to join their Bilingual Customer Service teams based in Bristol (BS1) on a full time, permanent basis, with hybrid working available 2 days per weeek.
This is a fantastic opportunity for a customer-focused individual to join a growing team in a supportive environment where your contribution is valued, and your skills can develop.
NOTE: Candidtaes will be within comfortable communting distance to Bristol to be considered fro this postion- It is not fully remote.
What’s Available To You:
SALARY: £26,125 per annum
• Hybrid (3 Office Days | 2 WFH Days).
• Life Insurance.
• Company Pension.
• Health & Wellbeing Programme.
• A fantastic, modern workplace designed for you.
• Subsidised cafeteria.
• Based in Central Bristol with great transport links nearby.
• Full training and ongoing development opportunities.
• A supportive, inclusive working environment where your contributions are valued.
About The Role of Spanish-Speaking Custoer Service Advisor
As an Bilingual Insurer Support Representative/Customer Service Advisor, you will be responsible for delivering exceptional customer service to Spanish-speaking business clients.
Your key duties will include investigating and evaluating insurance losses, handling queries, and providing complaint resolution in line with industry standards.
You’ll be joining a team that prides itself on treating customers fairly and offering high-quality service.
Key Responsibilities:
• Investigate and evaluate insurance claims, ensuring accuracy and fairness.
• Handle customer service queries from Spanish-speaking clients, including complaint resolution.
• Ensure compliance with FCA guidelines and underwriter standards.
• Accurately log and interpret data in the system, following up with relevant parties as needed.
• Arrange repairs, replacements, or payments for insured equipment and manage salvage when necessary.
• Translate documents and correspondence as required.
• Meet weekly and monthly productivity targets, supporting the team to achieve business goals.
Working Hours: 37.5 hours per week | Monday to Friday 8.00am - 4.30pm
About You:
• You will be fluent in Spanish both spoken and written to a professional standard.
• Experience in customer service or claims processing, ideally within an insurance environment (beneficial, but not essential).
• Within 1 - 1.5 hours commute of Bristol (Able to commit to 3 days in the office per week)
• Strong organisational and prioritisation skills with excellent attention to detail.
• Confident communicator with a focus on delivering outstanding customer service.
• Adaptable, team-oriented, and capable of working independently.
• Familiar with MS Office applications and able to maintain accuracy in data entry.
If you are a motivated, customer-focused individual with a passion for delivering high-quality service and a desire to develop your career, we would love to hear from you.
Apply today to join a dynamic and growing team