Customer Service Advisors (Contact Centre)

Location 4th Floor, Sale Waterside, Sale M33 7ZF

Career Graded Band 1 to Band 4 (Appointment and progression will be based upon qualifications, experience and achieving required competency levels)

Trafford council is a Living Wage Employer.

Working Pattern Full and Part Time

Working hours 36.25 for full time posts

We will offer flexibility where we can if you are interested in a role, please speak to the recruiting manager about what flexibility they might consider.

Many of our colleagues can work from home for one or more days a week and/or they flex the hours they work.

We call this SMART working, and it gives you the option to flex your days and hours so you can fit your work around your life and life around your work.

Contract type Permanent & Fixed Term

Temporary End Date fixed term to March 2026

Application deadline 02 April 2025

An opportunity has arisen for a number of suitable candidates to join Access Trafford busy Customer Service Team.

Based in the Councils Contact Centre at Sale Waterside.

This busy department provides an essential front line service dealing with high volumes of inbound telephone calls, emails and social media enquiries.

We also offer virtual face to face conversation/appointments, however effectively promote the use and benefits of online services to all of our customers.

About the Role

This busy department provides a front-line service dealing with inbound calls, emails and social media enquiries from our customers.

You will be working within a fast-paced Call Centre environment dealing with enquiries for Council Services including - Council Tax, Benefits, Planning, Elections, Adult Social Services, Blue Car Badge and Libraries, providing accurate advice to enable customer query resolution at the first point of contact.

About you

We are looking for individuals who are passionate about delivering excellent customer services to our residents, visitors, businesses and partners.

Candidates will need to be empathetic, enthusiastic and have a motivated approach to deliver a great customer experience for all our customers.

We are looking for team players that are able to work well under pressure, have excellent interpersonal and communication skills, plus a positive attitude.

You will need to be numerate, literate, punctual and pro-active and take ownership of your actions.

Flexibility will be required to work between the hours of 9.00am - 5.00pm Monday to Friday to meet the needs of the service.

About us

Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford’s huge potential.

Our vision: Trafford where all our residents, businesses and communities thrive.

Trafford is a lively, prosperous place to put down roots and build a career.

The council and Trafford schools employ around 8,000 people, who are central to making the area great.

In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace.

The council is a Living Wage Employer.

Additional Information

To work on a rota basis, Monday to Friday between the hours of 9am- 5pm

A basic DBS check with be required.

Potential for hybrid working at home and in the office

About the benefits

You will be welcomed into a friendly environment where your personal and professional development will be encouraged.

You will have the opportunity to work and grow in a people-centered and values-based organisation that promotes a positive permission culture.

Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.

To learn more about Trafford as a place to work visit and to view more about our awards and benefits please visit: Trafford - Benefits | www.inploi.com (greater.jobs)

OTHER RELEVANT INFORMATION

Greater Manchester Continuous Service Commitment - greater.jobs | www.inploi.com

For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk).

Please note we are not a licensed sponsor.

Privacy Notice - The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons.

With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants.

To find out more, please click here: Recruitment & Employment Privacy Notice (trafford.gov.uk)