About Our Client

Our client is a well-established FMCG business known for its commitment to quality and innovation.

The company offers a supportive and engaging environment for its employees, with a strong presence in the market.

Job Description:
• Act as the first point of contact for customer enquiries via phone and email.
• Collaborate with internal teams to resolve customer issues effectively.
• Maintain accurate records of customer interactions and transactions.
• Process customer orders accurately and efficiently through the sales system.
• Maintain customer records, pricing, and product information.
• Support the Sales Team with quotations, sales reports, and account management.
• Liaise with internal departments to ensure timely fulfilment of orders.
• Handle customer complaints and returns in a professional and timely manner.
• Monitor and follow up on back orders or delays, providing proactive communication to customers.
• Prepare and manage all export documentation, including commercial invoices and order processing.
• Liaise with freight forwarders and customs agents to organise shipments.
• Track international shipments and resolve any delays or customs issues.
• Maintain accurate records of export activities for audit and compliance purposes.

The Successful Applicant:
• Previous experience in a distribution or FMCG environment.
• Strong communication and problem-solving skills.
• Proficiency with SAGE 200 would be highly desirable.
• An organised approach to managing tasks and priorities.
• A keen eye for detail and a proactive mindset.
• Ability to work effectively both independently and within a team.
• A genuine interest in delivering high-quality customer experiences.

What's on Offer:
• A competitive salary package.
• Annual bonus scheme rewarding performance.
• Private medical coverage and life assurance.
• Employee Assistance Programme (EAP) for wellbeing support.
• A collaborative company culture.