Company Description

Insight Trans Logistics Ltd is an international logistics company based in Worcestershire, UK.

The ITL projects division specializes in road haulage, shipping, and warehousing solutions for out-of-gauge and abnormal loads, with a focus on Data Centre and specialist equipment installation markets.

Our project managers handle logistical and operational planning for complex movement requirements, utilizing extensive knowledge of European road networks and ferry systems.

Role Description

This is a full-time on-site role for a Customer Service Operator located in Inkberrow.

The Customer Service Operator will be responsible for maintaining high customer satisfaction levels, providing customer support, demonstrating phone etiquette, effective communication, and delivering exceptional customer service on a daily

What you would be doing as a Customer Service Operator?

Be the first point of contact for all matters related to your customers.

Be responsible to communicate providing updates for customers through either phone or email facet.

Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments customs.

Input job details in to our transport management system whilst ensuring accuracy for planners.

Process and handle PODs to meet customer requirements where necessary.

Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario

Be proactive in approaching and engaging with existing customers to generate income

Respond in a timely manner to problem or concerns from customers within the required turnaround time.

Experience required:

Previous Customer Service experience coupled with knowledge of the Transport Industry would be advantageous but not necessary as training will be provided

Customer focused with dedication in your service delivery to meet Customer needs.

Possess the ability to maintain positivity when working under pressure reprioritising workload where necessary.

Be reliable with the ability to multitask and have strong problem-solving skills.

Have strong attention to detail, accuracy, and numeracy.

Excellent IT skills with the ability to learn new systems quickly as required i.e.

Microsoft Word/Excel/Outlook

Excellent communication skills both verbal/written with a polite, courteous, and professional telephone manner.

Job Type: Full-time