Job Title: Customer Support Assistant
Location: Leigh, Greater Manchester (Office-Based)
Job Type: Full-Time
Salary: £12 per hour + OTE & Bonus Perks

Job Overview:

We are looking for a highly motivated and fast-learning Customer Support Agent to join our growing team.

This is an intense role that requires excellent communication skills, adaptability, and the ability to manage multiple tasks efficiently.

You will be the first point of contact for our clients and staff, handling calls, booking jobs, scheduling shifts, and managing remote workers for our three businesses:
• Recruitment & Handyman Services.

• Technology Company.

• Cleaning Company.

As we relocate from London to Greater Manchester (Leigh), we are building a new team.

This is an exciting opportunity to be part of a fresh start in our new office!

Key Responsibilities:
• Answer inbound calls and handle customer inquiries professionally.
• Make outbound cold calls to potential clients.
• Book jobs and manage client requests efficiently.
• Schedule and allocate shifts for employees.
• Manage and coordinate remote staff.
• Provide excellent customer service across our three businesses.
• Utilize basic computer skills to manage bookings, databases, and communication tools.
• Work in a fast-paced, high-pressure environment.

Requirements:
• Fast learner with a strong willingness to adapt and improve.
• Basic computer knowledge (email, spreadsheets, databases, etc.).
• Strong communication skills and confidence in speaking on the phone.
• Ability to multitask and stay organized under pressure.
• Experience in customer service, sales, or a similar role is a plus.
• Must be available to work full-time from our office in Leigh.

Training & Work Environment:
• 2 days of training provided to get you up to speed.
• Work in an intense, fast-paced environment handling multiple tasks.
• Collaborate with a newly formed team in our Leigh office.

What We Offer:
• Competitive hourly rate of £12 per hour.
• OTE & Bonus Perks based on performance.
• Opportunity to grow within the company.
• Supportive and dynamic work environment.

How to Apply:

Interested candidates must be willing to attend a face-to-face interview at our office in Leigh, Greater Manchester.

If you are ready for an exciting and challenging role, apply today!

Job Types: Full-time, Temp to perm
Contract length: 6 months

Additional pay:
• Performance bonus.

Benefits:
• Casual dress.

• Employee discount.

• Free parking.

• On-site parking.

• Profit sharing.

Schedule:
• Monday to Friday.

• Weekend availability.

Ability to commute/relocate:
• Leigh WN7: reliably commute or plan to relocate before starting work (preferred).

Experience:
• Customer service: 1 year (preferred).

Work authorisation:
• United Kingdom (required).

Work Location: In person

Expected start date: 17/03/2025