Administrative & Customer Service Officer

We are seeking a reliable and well-organised Administrative & Customer Service Officer to join our team.

This role is ideal for someone who enjoys balancing administrative tasks with delivering high-quality customer service, primarily over the phone.

Key Responsibilities
• Handle inbound and outbound customer service calls in a professional and courteous manner.

• Respond to customer enquiries and resolve issues efficiently.

• Perform general administrative duties including data entry, filing, and record keeping.

• Schedule appointments and manage calendars.

• Maintain accurate customer and company records.

• Liaise with internal departments to ensure smooth day-to-day operations.

Skills & Experience
• Previous experience in an administrative and/or customer service role.

• Confident, professional phone manner.

• Strong communication and interpersonal skills.

• Excellent organisational and time-management abilities.

• Competent with Microsoft Office and basic computer systems.

• Ability to multitask, work independently, and meet deadlines.

What We Offer
• Supportive and collaborative team environment.

• Ongoing training and development opportunities.

• Competitive pay based on experience.

Job Type: Full-time

Pay: From £24,000.00 per year

Benefits:
• Casual dress.

• Company events.

• Company pension.

• Employee discount.

• Free parking.

• Health & wellbeing programme.

• On-site parking.

Education:
• GCSE or equivalent (preferred).

Experience:
• Administrative: 1 year (preferred).

Work Location: In person