Job reference

REQ1009

Date posted

13/10/2025

Application closing date

26/10/2025

Location

Salary

Starting £35,412 up to £37,280

Package

Contractual hours

36

Basis

Full time

Job description

At Salix Homes, we are about so much more than just providing homes we’re committed to delivering inclusive, people-focused services that help our customers live, grow, and thrive in our local communities.

We are currently looking for a Customer Support Officer to join our new Customer Support Team.

If you’re passionate about advocating for vulnerable customers and driven to achieve the best possible outcomes for their health and wellbeing, we’d love to hear from you.

About the role

As a Customer Support Officer, you’ll deliver high quality, intensive housing management support to new and existing tenants referred to our service.

Working closely with external partners and local agencies, you’ll ensure customers receive the right support at the right time empowering them to live independently and sustain their tenancies.

You’ll be part of a proactive, compassionate team dedicated to providing wrap around support that makes a real difference in people’s lives.

The role - What I’ll be doing

If successful, the main duties of your role will include responsibility for:
• Collaborating with external service providers to deliver holistic, multi-agency support.
• Managing a varied and complex customer support caseload.
• Carrying out needs and risk assessments, developing outcome-based support plans.
• Undertaking pre-tenancy work and starter tenancy visits for tenants with support needs.
• Maintaining up-to-date knowledge of local services and community support networks.
• Acting as a Designated Safeguarding Officer, applying professional curiosity and sound judgment in all safeguarding matters.

What we’re looking for
• Experience of working with partner agencies to safeguard children and vulnerable adults.
• Proven background in providing support to customers with complex needs, ideally in a housing or community setting.
• A strong understanding of the challenges faced by those living in disadvantaged communities.
• A sensitive, empathetic communicator who can balance customer needs with service goals.
• Highly organised, adaptable, and confident managing competing priorities.

What we offer as a company
• Annual starting salary £35,412 up to £37,280.

• Up to 34 day’s holiday + bank holidays.

• Flexi Time.

• Flexible Working and Family friendly policies.

• Generous Defined Contribution Pension Scheme.

• Life Assurance worth 3 x annual salary.

• Health Cash Plan which also provides a range of discounts including discounted gym membership.

• An inclusive and positive colleague culture.
• Accredited Good Employment Charter employer.

About our company

At Salix Homes, we’re passionate about creating a brighter future for our customers, our communities, and our people.

Since becoming a stand-alone housing association in 2015, we’ve invested significantly in our homes and services.

This year, 2025, marks a significant milestone for us as we celebrate our 10-year anniversary.

Over the past decade, we’ve grown, evolved, and made a lasting impact in Salford.

We’ve worked hard to ensure all our properties are safe, modern, desirable, and energy efficient, continually investing in our customers, their homes and communities through an ambitious and ongoing programme of improvement work.

We’re also incredibly proud to be one of the first housing associations in the country to achieve a C1 grading under the new Consumer Standards a testament to the quality of the homes we provide and the services we deliver.

If you share our vision of driving positive change, this is your opportunity to be part of something meaningful.

Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination.

Our customers come from all walks of life, and so should we.

As we are interested in expanding our workforce diversity, we welcome all applications.

We are proud members of the Armed Forces Covenant and Disability Confident scheme; we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role.

If you wish to be considered under as part of this scheme, please let us know by emailing us at [email protected]

We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.

Closing date: 26th October 2025