Join arenaflex: Where Precision Meets Purpose

Are you a detail-oriented professional who thrives on accuracy and efficiency? Do you want to be part of an organization that makes a meaningful difference in people's lives while advancing your career in a dynamic, supportive environment? Look no further than arenaflex – a leader in dental benefits administration dedicated to improving oral health outcomes across communities.

At arenaflex, we believe that every team member plays a crucial role in our mission to create healthier, smarter, and more vibrant communities.

We are one of the largest dental plan administrators in the country, and we take pride in our commitment to excellence, innovation, and community impact.

Our "All In" culture isn't just a tagline – it's a mindset, feeling, and attitude that we wrap around everything we do, from taking charge of our careers to supporting our colleagues and giving back to the communities we serve.

We are currently seeking a skilled and motivated Data Entry Operator to join our team at our Farmington Hills, Michigan office.

This is an excellent opportunity for individuals who excel at high-volume data entry, have a keen eye for detail, and want to grow within a reputable organization that values its employees.

Position Overview

As a Data Entry Operator at arenaflex, you will be an integral part of our claims processing team.

Your primary responsibility will be accurately entering claims and eligibility records into our systems to ensure timely processing and accurate file maintenance.

This role requires exceptional typing skills, attention to detail, and the ability to work efficiently under pressure while maintaining high accuracy standards.

You will have the opportunity to interact with various departments, handle rejected claims, and contribute to the overall efficiency of our operations.

This position offers a great foundation for career growth within the organization, with pathways to advanced roles in claims processing, quality assurance, and operations management.

Key Responsibilities
• Claims Data Entry: Accurately enter claims and eligibility records into our processing systems to ensure timely claims adjudication and updates.

This includes inputting detailed information from various sources while maintaining strict accuracy standards.
• Records Management: Retrieve and reconcile information in files when claims are rejected by the system.

Identify discrepancies and determine the appropriate course of action for resolution.
• Data Quality Control: Evaluate whether inaccurate data should be updated, routed to appropriate departments, or adjudicated according to established guidelines and procedures.
• Optical Scanning Support: Correct and update claim information entered through optical scanning or manual data entry processes, ensuring all records reflect accurate and complete information.
• File Maintenance: Maintain related departmental records and files, ensuring proper organization, confidentiality, and accessibility of all documentation.
• Equipment Operation: Operate various office equipment including personal computers, copiers, fax machines, and other relevant technology to support daily operations.
• Communication: Process telephone and written contacts with proper grammar, punctuation, and professional etiquette when gathering or providing information.
• Quality Assurance: Perform self-review of entered data to ensure accuracy and completeness before submission for processing.

Essential Qualifications

To succeed in this role, candidates must meet the following minimum requirements:
• Education: High school diploma or equivalent (GED accepted).

• Experience: Minimum one year of work experience in an office environment.

• Technical Skills: Ability to enter a minimum of 7,000 keystrokes per hour with 95% accuracy (6,650 correct keystrokes per hour).

• Testing: Successful completion of a data entry test sponsored by Human Resources within the past 12 months.

This test may be waived if the candidate currently holds or has previously held a position that meets this requirement
• Language Skills: Strong command of English grammar, punctuation, and spelling.

• Communication: Excellent verbal communication skills with professional telephone etiquette.

Preferred Qualifications

While not required, the following qualifications will give you a competitive edge:
• Previous experience in healthcare or insurance claims processing