We are staffing a fulltime position as a Desktop Support Technician in Aberdeen, MD.

Duties include:
• Desktop software support.

• Respond to and resolve help desk tickets.

• Install and support Government furnished software and hardware.

• Service all tickets for installation and replacement of printer toner cartridges.

• Service all tickets for installation/replacement of printer fuser kits.

• Provide IAVA/STIG compliance for all supported laptops and desktops.

• Analyze network failures.

• Provide written evaluations, procedures, checklists and instructions for CIO approval.

• Provide technical advice and IT Acquisition planning support.

• Provide off-site support.

• Provide rapid response for Very Important Personnel (VIP).

• Report hardware, server and SIPRNet failures/problems to CECOM G6 COR/IMO, APG NEC and AESD-W.

• Provide support on NIPR and SIPR networks, or in standalone, nonnetworked operating environment.

• Acquire and maintain NIPR elevated privilege tenant desktop administrator accounts for NIPR desktop service support performance.

• Transfer of user data.

• Use CECOM IT asset management system in performance of IT lifecycle replacement.

• Install network Multi-Function Printers (MFP).

• Provide IAVA/STIG compliance for all supported laptops, desktops and printers.

• Perform hard drive sanitization as required.

• Analyze new hardware performance and issues.

• Provide written evaluations, procedures, checklists and instructions for CIO approval.

• Provide technical advice.

• Packing, transportation, unpacking, configuration and set-up of the system(s) both to and from the destination.

• Provide basic support in the set-up, removal, distribution, and redistribution of resources e.g., printers, desktops, laptops, furniture, boxes, and other related items with minimal disruption, as required.
• Assemble and/or disassemble equipment upon arrival to a receiving point.

The contractor shall distribute items/furniture to the customer IAW guidance received from the Government.
• Assist in loading and unloading inventory.

• Transport equipment to and/or from designated locations.
• Transport excess equipment to the appropriate disposal point designated by the Government.
• Safeguard and protect all resources being moved during the entire transfer process to prevent damage.
• Use padding for equipment and/or furniture when appropriate.

• Inspect and immediately report any damages to the COR.

Requirements include:

MUST BE A US CITIZEN and possess a SECRET (active or interim) CLEARANCE

Desktop Software support

Security + Cert

DoD 8570.01 M Baseline Certification Required (Security+ or equivalent)

DoD 8570.01 M Computing Environment Certified (MCDST: Microsoft Certified Desktop Support Technician or equivalent as specified in DoD 8570.01 M)

Supported Command Integration Program (SCIP).
• Great benefits including 401K, Medical, Dental, Vision, Short and long term disability, Life Insurance, AD&D, Continuing education, and more!.

PLEASE USE REFERENCE #102201