Join our dedicated team as an Emergency Response Customer Service Associate, where you can earn up to £28.17 per hour while making a significant difference in people's lives.

This role is not just a job; it’s a chance to be the vital support that individuals need in their most urgent moments.

Benefits:
• Attractive pay rates ranging from £12.58 to £40.26 per hour
• Overtime opportunities available.

• Career progression possibilities.

• Performance incentives.

• Comprehensive paid training.

• Instant access to our training portal.

• Automatic enrollment in a pension scheme.

• 28 days paid holiday.

As an Emergency Response Customer Service Associate, you will handle critical calls for emergency services including Police, Ambulance, Fire Rescue, Coast Guard, and Mountain Rescue.

Your ability to quickly assess call situations and connect individuals to the appropriate services can truly save lives.

Key Responsibilities:
• Follow 999 procedures meticulously while actively listening and responding to changes in calls.
• Maintain focus and composure to manage distressing calls effectively.
• Utilize your typing skills (50+ words per minute) to relay information accurately with 98% accuracy.
• Assist callers unfamiliar with Relay UK, ensuring a smooth communication experience while maintaining confidentiality.
• Provide accurate directory information and adhere to price and regulatory obligations.

If you have a genuine passion for helping others and thrive in high-pressure situations, this role offers profound personal rewards and a chance to create a positive impact.

Pay Rates: £12.58 - £28.17 per hour.

Overtime rates for Bank Holidays: £30.23 - £34.21 and £36.27 - £40.26 for Christmas Day.