Hours: Hybrid - 2 days on-site

We are seeking a highly skilled 2nd line support technical engineer to join our team at Berkeley Square IT.

Role Summary:
• This department is responsible for developing innovative engineering solutions to tackle complex operational problems and stay ahead of the latest technology challenges related to serious and organized crime in the UK.
• They play a crucial role in supporting live operations and providing the necessary tools for 21st-century law enforcement.

The support team is also responsible for designing, building, rolling out, and maintaining the new technology equipment required by our organization.

Key Responsibilities:
• Installation, upgrading, and support of technical hardware, operating systems, software, and peripherals.
• Training users on the usage of applications and technical systems as required.
• Conducting application support - including bug fixing, investigation, and analysis of application issues, replicating issues on test systems, and investigating database and/or code to identify faults and produce/test proposed solutions.
• Maintenance (upgrades): maintaining currency with technological advancements and user requirements updates, repairing, modifying, and expanding existing applications as per user requests.
• Preparing and drafting documentation, including user requirements, application design, SRDs, RFCs, and user manuals.

Required Skills & Experience:
• A strong understanding of Windows Operating Systems.
• A good working knowledge of computer networks, TCP/IP, and Internet connectivity.
• A good knowledge of Virtual Server environments, VMWARE, Physical Servers, installation, and configuration.

If you are interested in this exciting opportunity and would like to be considered for an immediate telephone interview, please submit your CV for review.

Eligibility: Please note that only applicants with SC Clearance are eligible to apply.