Who are we?

Shack Events are an independent & family run business that deliver bar & confectionary operations at some of the UK’s most iconic Stadia & Sporting venues like Wembley Stadium, Lords CC & Tottenham Hotspurs.

Over the last 12 years we have established ourselves as one of the UK’s leading venue concessions partners and are on an exciting journey to expanding our business and move into new markets.

We curate and plan each individual event offering to ensure we are providing the right product to the right customer base.

This means that depending on the event we are switching our infrastructure / stock / equipment etc in-between each event.

What are we looking for?

Shack Events are looking for a practical, operationally experienced & good leader of people to take on the role of Event Operations Supervisor for our ambitious Venue concessions business.

You will be working alongside the Account Project Manager (APM) & Event Operations Manager (EOM) to take responsibility for the execution of all set up day, breakdown day and event day operations for all events across a portfolio of our venues.

What is the role?

You will be the lead supervisor for all day-to-day event operations on site which involves taking plans made by APM & EOM and executing them with a team of casual/full time event operations crew on site.

It is a hands-on role that will see you leading from the front in the delivery of all day-to-day operational tasks and duties.

You will be responsible for leading all event ops crew working on site (1-12+) and work with the EOM / Staffing Team to train, develop and grow our pool of casual crew to ensure all are trained, motivated and empowered.

You will be managing stock & equipment at the venue ensuring we are controlling and managing it correctly.

For stock items, you will be tasked with making sure all items are being stored, handled, rotated & counted correctly.

For the equipment you will be ensuring equipment is maintained, cleaned, used correctly & handled safely.

You will be required to take the lead on due diligence & health & safety on site ensuring all daily & weekly processes are executed correctly so that our people & processes are being safe & compliant.

Who are we looking for?

Personality is key for us, and you must be able to thrive in high-pressure and fast-paced situations whilst maintaining a smile, sense of humour & positive outlook; this is one of our founding principles.

You must demonstrate excellent team leadership skills, have a high attention to detail, be able to problem solve under pressure and be a strong communicator.

Passion and determination are at the core of how we operate so the individual will need to demonstrate how they can lead by example and inspire those around them.

You will need to be very organised, have good practical knowledge and have a hands-on approach to managing the various operational duties and tasks.

The job entails a physically challenging side, with heavy lifting, long days on your feet and working weekends, so you must be able to do this.

The ideal candidate will have had strong experience within large event bar operations, demonstrated strong team leadership of large teams, a strong practical ability & problem solving and have excellent communication & collaboration skills.

The ideal candidate will also have good Experience using Microsoft excel, online systems & have good administrative abilities.

Who will you be working with?

You will report directly to our Head of Event Operations whilst working closely alongside our Account Project Manager (APM) to aid them in delivering the events they plan to the highest level.

You will also be working closely with the staffing team to help develop our casual event ops crew as well as the logistics team to ensure all items coming in and out of your venues are managed and planned.

Where will you be working?

You will be working across a number of venues around the country.

You will mainly be based in London however you will be required to work and stay away from London throughout the year, depending on events.

Your role with be predominantly site based, for set up, breakdown and event days, however it will also involve occasional office days at our London Office (Dollis Hill).

When will you be working?

Your work calendar will revolve around the events held at your venues and will require you to be on site for the set up, event days & breakdown days.

Due to the nature of the events held on site working weekends is a core requirement.

An average set up period for a football event could be 1-2 days, but for a major concert could be 5-6+ days.

During peak periods there will be times you will be working more than 5 days in a week, but all days over 5 days are given back to you in lieu.

Holidays / weekends off are taken during periods of no events at your designated venues.

What are your core responsibilities?

Set Up/Break Down Days:
• Planning support: Help support the APM & EOM in creating each events operational plan that will see an operational timeline / task list created to then be actioned by you and your team.
• Executing the plan: Once the plan has been made, you will be leading your team in delivering this timeline all the way to the event day reacting to changes and tweaking plans as you go.
• Working to a timeline: You must be constantly looking at your operational plan and making sure we are on track to complete in time, working with APM / Staffing team to increase / decrease resources.
• Improvements / efficiencies: Looking into ways we can streamline our day-to-day operations, discussing with team and actioning.
• Leading teams: Leading and motivating a team of 12+ on site, ensuring they are working efficiently and to a high standard and that site rules are always being followed.
• Training & Development: Supporting EOM & Staffing team in growing, nurturing & developing the team of casual Event Ops Crew using training resources, helping track individual’s progression and ensuring due diligence is being adhered to.
• Compliance: Ensuring all health and safety documents are kept up to date, staff training is signed off where applicable & all processes / tasks are being controlled.
• Goods in & out: Making sure all internal goods in / out and supplier purchase orders are being managed, counted & checked.

All stock handled & stored correctly and safely.

Event Day:
• Team Briefings: Brief your event day ops crew, making sure everyone knows the jobs / timelines and feedback any important info from APM.
• Team Management: You will be overseeing the event ops crew on the day ensuring all jobs are performed, the team is motivated, and the overall operation is running smoothly.
• Pre event Stock distribution: Oversee the Distribution of event day stock to bars/units, sticking to a strict timeframe.
• Mid event stock distribution: Ensure your team are topping up units before they run out and removing empty kegs off units.

Communication is key.
• Mid event problem solving: You and your team will be reacting to any equipment / electrical issues mid event, you will need to manage this process to ensure all units are able to serve their customers at all times.

• Equipment / Draught Bar checks : Making sure all your pre event checks / tasks are done.

Including jobs like pouring lines through, filling up slush machines and making sure all equipment is working and ready for Team Leaders coming to their bars.
• Concourse checks: Ensuring all pallets / equipment / rubbish is removed from concourses in a timely fashion.
• Deliveries: Ensure any last minute deliveries are managed and handled correctly.
• Client / last minute requests : Work proactively and positively to last minute changes that come in from client or internally.

Stock & Equipment Management:
• Working with APM / EOM to control all stock/equipment on site, maintain storage areas & ensure all areas are tidy and neat.
• Maintain equipment, making sure it is used properly and safely and reporting any damage to management.
• Work with the Shack Events logistics team to ensure all shipments and purchase orders are tracked on system accurately and handled safely and efficiently as they arrive/leave.

Key Skills:
• Strong team Leadership.

• Organised and diligent.

• Strong communication.

• Attention to detail and quality control.

• Problem solving and forward thinking.

• Able to thrive under pressure.

• Microsoft & Excel.

• Multi-tasking.

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Benefits:
• Company events.

• Private dental insurance.

• Private medical insurance.

Schedule:
• Monday to Friday.

• Weekend availability.

Work Location: In person