We are currently recruiting for a skilled Service Desk Analyst to join our team on a 12 month contract.

The role will involve providing excellent customer service in a busy service desk environment, working collaboratively with a talented team.

This is an ideal opportunity for someone with experience of supporting Microsoft technologies in an ITIL environment.

As the successful candidate, you will be required to have already achieved SC clearance or be eligible for it.

The main responsibilities of the role include:
• Providing exceptional support and assistance to internal and external customers via various communication channels.
• Resolving technical issues efficiently and effectively, ensuring minimal disruption to business operations.
• Collaborating with cross-functional teams to ensure seamless delivery of services.
• Documenting and tracking incidents using ServiceNow as an ITSM tool.

Key skills and qualifications for this role include:
• A strong background in IT support and service desk analysis.
• Excellent customer facing skills, with the ability to work in a fast-paced environment.
• Strong knowledge of Microsoft technologies, including Windows, Office 365, M365, Active Directory, Exchange, and Entra.
• Experience working in an ITIL environment, ideally with ITIL certification.
• Proficiency in ServiceNow as an ITSM tool.
• SC clearance or eligibility for it.
• A willingness to work onsite 3 days a week, with flexibility to do on-call when required.

Benefits of this role include:
• A competitive daily rate of £170.
• An on-call allowance for out-of-hours work.
• The opportunity to work in a dynamic and collaborative team environment.

Please note that only British citizens who hold a British passport will be considered for this role.