Job Title: Receptionist
Industry: Construction
Location: Luton
Reports To: Office Manager / Operations Manager
Job Purpose
The Receptionist serves as the first point of contact for clients, suppliers, and visitors, ensuring a professional and efficient front-of-house operation.
Within a construction environment, this role also supports administrative functions and helps coordinate communication across site teams and the office.
Key Responsibilities
• Greet and welcome visitors, clients, and contractors in a professional manner.
• Answer, screen, and direct incoming phone calls and emails.
• Manage incoming and outgoing post, deliveries, and courier services.
• Maintain a tidy and organised reception and office area.
• Schedule meetings, appointments, and manage meeting room bookings.
• Provide administrative support to project managers and office staff.
• Assist with document control (e.g., filing permits, drawings, health & safety documents)
• Maintain records of site visitors and ensure compliance with sign-in procedures.
• Order and manage office supplies and PPE stock as required.
• Support onboarding of new staff and contractors (e.g., issuing passes, basic inductions)
Key Skills & Experience
• Previous experience in a receptionist or administrative role (construction industry preferred).
• Strong communication and interpersonal skills.
• Professional and approachable manner.
• Good organisational and multitasking abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to handle confidential information with discretion.
• Familiarity with construction terminology or document control systems is an advantage.
Personal Attributes
• Reliable and punctual.
• Proactive and able to work independently.
• Calm under pressure in a busy environment.
• Strong attention to detail.
• Team-oriented with a flexible attitude.
Working Conditions
• Office-based within a construction company environment.
• May involve interaction with site teams, contractors, and external stakeholders.