The Front Desk Manager is the ambassador of exceptional hospitality, ensuring every guest interaction is seamless and memorable.
Key Responsibilities
• Lead the Front Desk Team in delivering premium service to guests and crew alike.
• Provide proactive anticipation of guests' needs and expectations by liaising with Hotel and Marine Departments.
• Develop and maintain effective leadership, communication, and organizational skills to foster a quality and personalized guest experience.
• Take ownership of Front Desk operations, including financial management, development, training, and analytical aspects.
• Ensure emergency preparedness and efficacy of Front Desk Operations, both back and front of house.

Requirements:
• Minimum 4+ years of experience in a Front Desk Managerial position or General Manager position in a boutique hotel or 4–5-star hotel experience.
• Proven experience in handling 100+ guests in a 4–5-star hotel setting.
• Ability to supervise 30+ Team Members in Guest Services Department.
• Fluency in multiple languages (Spanish, Italian, Portuguese, French, or German) preferred.