Job Summary
The Concierge serves as the heart of our workplace, delivering exceptional service to team members and visitors alike.
This role fosters a positive, service-oriented environment, acting as the first point of contact for visitors and team members.
The Concierge oversees daily operations and provides guidance on task priorities to align with our Host strategy and customer goals.
Essential Roles and Responsibilities
· Provides personalized services to employees and guests, including arrangement of transportation, office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, and guest administrative support.
· Demonstrates leadership and customer service skills, reflecting a warm, friendly, and professional greeting to all.
Develops training sessions on topics such as customer service, handling difficult situations, attention to detail, etc.
· Conducts business in a professional, friendly, and proficient manner, ensuring accuracy and efficiency.
Confirms details with building owners and representatives about special events such as charity events, pop-up stores, and special services.
· Maintains accurate records and logs of consolidated service requests and completion status.
· Evaluates concierge responses to ensure compliance with company policies and procedures.
· Ensures customers receive service excellence and are satisfied with the concierge team's ability to fulfill their requests.
· Develops a comprehensive file of services, including transportation resources, accommodations, referrals, local businesses, and organizations.
· Serves as the point-of-contact for the facilities team, representing the Concierge team.
· Follows security and emergency procedures as defined for the property.
Responds to emergency situations calmly and efficiently, summoning appropriate assistance and making notifications in accordance with operating procedures.
· Performs other duties as assigned.