Job Summary

The Concierge plays a vital role at the workplace, delivering exceptional service to team members and visitors alike.

This individual creates a positive, welcoming environment as the first point of contact for guests and colleagues.

Their focus is on day-to-day operations and prioritizing tasks in alignment with the Host strategy and customer requirements.

Key Responsibilities
• Provides personalized services to employees and visitors including transportation arrangements, office navigation, lobby maintenance, visitor tracking and reporting, reception duties, refreshments, campus tours, meal and activity bookings, and administrative support (preparing meeting materials, shipping, laundry, dry cleaning, gifts, and packages, etc.).
• Demonstrates leadership and outstanding customer service skills, consistently offering a warm, friendly, and professional greeting to all.
• Develops training sessions on topics such as customer service, conflict resolution, attention to detail, and more.
• Handles business interactions in a proficient, friendly manner, confirming details with building owners and representatives for special events like charity functions, pop-up stores, and other activities.
• Maintains records and logs of consolidated service requests and completion status.
• Evaluates concierge responses to ensure compliance with company policies and procedures.
• Ensures customers receive excellent service and are satisfied with the concierge team's ability to meet their needs.
• Creates and maintains a comprehensive file of services including transportation resources, accommodations, referrals, local businesses, and organizations.
• Serves as the primary point-of-contact for the facilities team, representing the Concierge team.
• Follows established security and emergency procedures, responding to situations calmly and efficiently while summoning assistance and making necessary notifications according to operating protocols.
• Performs additional duties as assigned.