Head Receptionist - Cirencester

Join Cotswold Inns & Hotels: Where the true you thrives and diversity is embraced.

At Cotswold Inns & Hotels we don't just offer jobs, we invite you to celebrate your authentic self.

Our four core values - doing things the right way, being part of the family, celebrating individuality and always asking what's next? - define the essence of who we are.

The Swan Hotel is located in Bibury a beautiful Village in the Cotswold in Gloucester, a 4 Star hotel with 22 rooms and a rosette restaurant, bar,function room a thriving weddings and travel trade business.

What we can offer you:
• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family.

Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller's Family.

• Access to 'My Fuller's' - our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan - after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training.

• The option to receive up to 35% of your earnings as you earn them with Wagestream.

This means you won't always need to wait until payday.

What we look for in a Reception Manager:
• Maintain high energy levels and ensure smooth service delivery to keep guests satisfied.
• Lead and support the reception team,.

• Handle check-ins, reservations and guest interactions alongside the team.
• Take pride in training and mentoring new staff members.
• Utilise IT systems effectively to manage reservations and guest information.
• Work collaboratively with the team to create a welcoming atmosphere for guests.
• Attention to detail and high standards of service in keeping with a 4 star hotel.