Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team.

As a key member of our customer-facing department, you will be responsible for delivering exceptional service to our business customers.
Key Responsibilities:
• Demonstrate a positive attitude and excellent communication skills when interacting with customers via telephone, email, or letter.
• Take ownership of each case from start to finish, using multiple systems and data sources to build a clear picture and deliver accurate resolutions.
• Work collaboratively with other teams to achieve department targets and improve the customer experience.
Benefits:
• Enjoy a competitive salary and performance-related bonus of up to 10%.
• Take advantage of opportunities for career growth and development through regular coaching and mentoring.
• Relish in a generous holiday allowance rising to 28 days with length of service.
What You Need To Succeed:

To excel in this role, you will require:
• A strong understanding of customer needs and expectations.
• Excellent problem-solving skills and attention to detail.
• The ability to work effectively in a fast-paced environment.