Hospitality Operations Manager

Are you a driven hospitality leader with a passion for delivering exceptional service? Ready to elevate your career in a dynamic environment? Join us at Genting Casino Wolverhampton!

We are seeking an experienced hospitality professional to lead our vibrant hospitality team.

As the Hospitality Operations Manager, you will play a vital role in our management team.

Your proficiency in both strategic and operational facets of the hospitality industry will be crucial to your success.

A commitment to high-quality service, effective customer engagement, and inspirational leadership will ensure you thrive in this role.

Key Responsibilities and Skills:
• Oversee the full spectrum of hospitality operations.
• Manage, mentor, and develop the hospitality team.
• Utilize your strong communication skills to foster a collaborative environment.
• Assist the General Manager in achieving operational goals, including budget management.
• Bring an enthusiastic and approachable attitude to the team.
• Deliver top-tier, courteous service to create unforgettable experiences for our guests.
• Maintain composure and efficiency in a fast-paced setting.
• Proactively seek opportunities for personal and business development.
• Demonstrate excellent interpersonal skills, effectively engaging with customers to build rapport.
• Prior experience in a similar role is advantageous but not mandatory.

What We Offer:

In return for your dedication, we provide a competitive salary along with a comprehensive range of benefits, including:
• Company-funded benefits such as a Private GP helpline and discounts on popular retailers and restaurants.
• Pension scheme and life assurance.
• Employee Assistance Programme offering 24/7 support.
• 20% discount on gym memberships and mental health support.
• Family-friendly policies and wellbeing initiatives.

Additionally, we offer flexible benefits customized to your needs, including health cash plans, critical illness cover, dental insurance, and travel insurance.

Career Development:
• Opportunities for career advancement.
• Access to Genting Academy, our online learning portal.
• Recognition programs and a variety of social engagement activities.

About Us:

Genting Casinos is among the UK's premier leisure businesses, devoted to providing exceptional service across our casinos nationwide.

As part of the Genting Group, which employs 62,000 individuals globally, we are passionate about our values and committed to creating outstanding experiences for our colleagues and customers.

As an inclusive and diverse employer, we celebrate individuality and value every contribution.

We strive to understand and fulfill the needs of our customers and team members.

If you require support during the interview process, please reach out to us for assistance.