This position is with VCU Computer Center Network Operations Center.

This position requires demonstrated knowledge of technical fundamentals and concepts in a Network Operations environment.

We are staffed 365/24/7 This is a wage position assigned to the day shift with scheduled work hours being between 8AM-5PM.

The maximum number of hours one can be worked are 28 per week.

Only those able to work these specific hours need to apply.

Description and general responsibilities:
• Assist in resolution of network and server issues by using investigational and networking tools.
• Monitor the data center’s environmentals, Servers and Network.

• Notify system/network owners of potential security breaches and assists with remediation.
• Assists with server racking and unracking.

• some rack cabling.

• Utilizing the ticketing system in place to submit support tickets or to report incidents on behalf of clients calling in.

Minimum Qualifications
• Basic knowledge of Network and Security operations required.

• Demonstrated experience working in and fostering a diverse faculty, staff and student environment or commitment to do so as a staff member at VCU.

Preferred Qualifications
• Formal training in Information Technology.

• Work experience in a large data center.

• Intense customer interaction, memory, reasoning, hearing, reading, analyzing logic, verbal communication, written communication.

• Some lifting, up to 25 pounds.