As part of an on-site Customer Services Desktop Support Team, provide Information Technology services to the Mid-Atlantic Region Network Enterprise Center (RNEC), Aberdeen Proving Ground (RNEC-Aberdeen).

Provide desktop, software, and peripheral support, release management, password management, and account management for both NIPRNET and SIPRNET customers, including VIP support for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate Government management personnel.

Duties and responsibilities include:

- Deploy interoperable and integrated standard office automation desktop software

- Install, configure, troubleshoot, relocate, and repair desktops, peripheral devices, and printers.

- Install/uninstall, and electronically "push" software, software updates, security updates, vendor patches (service packs, service releases), etc.

to end user devices.

- Resolve desktop problems via Remote Control; add/delete accounts and reset passwords as needed; responsible for Information Assurance Vulnerability Alert (IAVA) remediation.

- Identify network problems impacting users and work with appropriate Tier II or III administrators

- Troubleshoot WIFI and GFE provided broadband devices and VPN connectivity

- Answer calls and utilize automated incident tracking systems (Remedy) to record work orders

- Configure, diagnose, reimage, reload, utilize troubleshoot and repair all AGM MS Windows based laptops and desktops, NCES products (e.g.

DCO Connect Online), instant messaging applications, and DoD approved WI-FI and wireless services.

- Utilize Active Directory (AD) tools to manage and create AD objects.

- Utilize remote tools to connect to remote desktops.

Applications include SCCM.

- Assist users with technical requirements during briefings and events with all collaborative tools such as Google Earth, DCO Connect Online, Jabber, Portals, and alert systems.