IT Desktop Support Technician - New Brighton, Minnesota (Freelance / On-Call / On-Demand)

Job Type: Freelance / On-Call / On-Demand

Location:

New Brighton, Minnesota

Important Note: This is a freelance, on-call, and on-demand role.

There are no guaranteed weekly hours and it is not a 40-hour-per-week position.

Work will be assigned only as business needs arise, and the technician must be available to respond when support is required, including short-notice assignments.
Technical Requirements
• Minimum 3 years of strong hands-on experience providing IT infrastructure field support, including troubleshooting hardware, software, and operating system issues while complying with hardware warranty and security requirements.
• Experience installing, troubleshooting, and repairing desktops, laptops, printers, and other computer peripherals, as well as resolving desktop application issues.
• Basic understanding of enterprise LAN and WAN concepts.
• Ability to perform Smart Hands support based on instruction-driven tasks at customer sites.
• Ability to lift and move IT equipment up to 50 lbs.
• Strong expertise in desk-side support and PC break/fix, including basic administration of Windows OS.
• Working knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart Hands support for hardware including (but not limited to) monitors, keyboards, mice, printers, scanners, fax machines, routers, wireless routers, switches, firewalls, racks, cabinets, and patch panels.
• Ability to troubleshoot network and cabling-related issues using logical and deductive reasoning.
• Experience in repeat call analysis, problem management, and implementing preventive actions.
• Familiarity with ticketing tools such as Service Now, Remedy, or similar systems.
• Excellent written and verbal communication skills with clients, users, and management.
• Ability to manage deadlines, take ownership of tasks, and work with urgency.
• Associate Degree in Electronics and/or CompTIA A+ certification preferred.
Non-Technical Requirements
• Strong customer service and customer management skills.
• Clear and professional oral and written communication.
• Ability to interact with customers at all organizational levels.
• Self-driven, result-oriented, and passionate about IT support work.
• Ability to work independently or as part of a team with minimal supervision.
• Must be flexible and available to support on-call and short-notice assignments.
Employment Summary

Freelance / On-Call / On-Demand – No guaranteed hours; assignments provided strictly based on business needs.
Seniority Level

Mid-Senior level
Employment Type

Part-time
Job Function

Information Technology
Industries

IT Services and IT Consulting