We are thrilled to announce an exciting opportunity for a dedicated individual to join our IT team as an IT Support Technician Apprentice.

In this role, you will engage in a variety of IT support tasks, ranging from troubleshooting technical issues to assisting with system upgrades, all while pursuing a Level 3 IT apprenticeship with Wise Origin.

Role
• Provide technical support to clients for hardware, software, and network-related issues.
• Assist in the setup, maintenance, and troubleshooting of computer systems and peripheral devices.
• Support the team with system updates, backups, and software installations.
• Help monitor system performance and report any technical issues.
• Learn to assist with network administration tasks, including user access management and security protocols.
• Contribute to the development of IT documentation and user guides.
• Support the team with various IT projects and tasks as needed.
• Participate in training sessions to further develop technical skills.

Training

All training will be delivered online by Wise Origin, offering flexible, expert led instruction with interactive sessions and digital resources.

This ensures apprentices can develop their skills while balancing work commitments.

Ongoing career development and progression opportunities upon successful completion of the apprenticeship.

Apprenticeship StandardInformation communications technician (level 3)
Training ProviderLEARNING FOR FUTURES LTD
Working WeekMonday to Friday, 8.30am - 5pm
Expected Duration1 Year 4 Months
Positions Available1
Closing DateFriday, 21st March 2025
Start DateFriday, 28th March 2025

Desired Skills
• Communication skills.

• IT skills.

• Attention to detail.

• Organisation skills.

• Customer care skills.

• Problem solving skills.

• Number skills.

• Analytical skills.

• Logical.

• Team working.

• Initiative.

Qualifications
• English GCSE, grade A-C or 4-9 (Desired).

• Maths GCSE, grade A-C or 4-9 (Desired).

About the Employer

Wise Origin
Wise Origin is a national training provider which was established in 2006.

We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.

We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.