About

Job description

Job Overview Do you want to join a rapidly growing and dynamic company with excellent personal development and career development opportunities in a technical IT role?

Developing their own in-house IT helpdesk to support a group of 30-50 users working both in our offices (near Portsmouth) and provide remote support technical support to home-workers.

Our client requires a ‘hands-on’ IT support specialist to help support their users, manage the network and assist with plans to develop our IT / cloud infrastructure.

Their IT strategy is heavily Microsoft-based running Windows Server, Microsoft 365, Office 365 & Dynamics 365.

Responsibilities & duties

Responsibilities And Duties Will Include
• Installing and configuring new hardware devices and software on the network.

• Microsoft 365 System administration (Active Directory, Security Groups, Exchange etc).

• Training and supporting users in the use of core Office 365 Applications, identifying IT training needs.

• Identifying hardware and software solutions for particular requirements, troubleshooting technical issues, diagnosing and resolving faults with the network, user devices and printers.
• Speaking to customers to quickly get to the root of their problem, talking through actions to resolve a problem or conducting remote support sessions.
• Following up with clients to ensure the problem is resolved.
• Supporting the roll-out of new applications.
• Managing multiple cases at one time through our internal IT support ticketing system.
• Testing and evaluating new technologies.

• Developing and deploying IT policies and good practice and keeping up to date technical knowledge.

• Providing technical support to the Operations Team with diagnosing, troubleshooting and resolving technical issues in Windows images on our laptop production line.

Experience, Qualifications And Skills
• Highly organized individual with good multi-tasking / organisational skills.

• Attention to detail with good analytical, problem-solving and technical skills.

• To have experience or qualifications in IT or IT support.

• Degree in Computer Science (or related – eg Information Technology) preferable.

• and/or relevant IT Practitioner Diploma (eg National Certificate & Diploma IT Practitioners, City & Guilds etc).

• and/or 1-2 years’ prior experience in a technical support, system administrator or desktop support role.

• Experience of Microsoft/Office 365 System Administrator (new users, security groups, Active Directory, etc).

• Experience with remote desktop applications and help desktop software.

• Good interpersonal skills, written and verbal communication.

Personal Attributes
• Good communications skills.

• Adaptable and flexible.

• Driving license / car owner preferable.

Working Hours- Monday to Friday (Full-Time)

Salary- TBC

Driving License required due to location

Job Types: Full-time, Permanent

Benefits
• On-site parking.

Schedule
• Monday to Friday.

Work Location: In person

Nice-to-have skills
• Windows Server.

• Active Directory.

• Cosham, England, United Kingdom.

Work experience
• Systems Administrator.

• Desktop Support.

Languages
• English.