Role Overview

As a Junior Call Centre Representative, you will be responsible for handling outbound and inbound calls, engaging with potential customers, and promoting products or services.

You will be part of a results-driven team, working towards sales and customer satisfaction targets while delivering a high standard of service.

Key Responsibilities
• Make outbound calls to prospective customers and handle inbound queries.

• Promote and explain products or services to potential clients.

• Identify customer needs and offer tailored solutions.

• Maintain accurate records of customer interactions in the system.

• Achieve individual and team sales targets.

• Provide excellent customer service and resolve any inquiries professionally.

• Work collaboratively with the marketing and sales teams to optimise campaign effectiveness.

What We’re Looking For
• Excellent communication and active listening skills.

• Confidence in engaging with customers over the phone.

• A positive and goal-oriented mindset.

• Ability to work well under pressure in a fast-paced environment.

• No prior experience required—comprehensive training provided.

What We Offer
• Full training and ongoing development opportunities.

• Supportive and energetic team environment.

• Fast-track progression for top performers.

• Regular team incentives and social events.

If you’re looking to start a career in sales and customer service, apply today!

Job Type: Full-time

Pay: From £30,000.00 per year

Additional pay:
• Bonus scheme.

• Performance bonus.

• Yearly bonus.

Benefits:
• Company events.

• Employee mentoring programme.

• Enhanced maternity leave.

• Enhanced paternity leave.

• On-site parking.

• Sick pay.

Schedule:
• Day shift.

• Monday to Friday.

Work authorisation:
• United Kingdom (required).

Location:
• Leeds LS1 1BA (required).

Work Location: In person

Application deadline: 29/03/2025
Expected start date: 31/03/2025