Role Overview

As a Junior Customer Service Agent, you will be responsible for engaging with customers, answering their inquiries, and representing our clients in a professional and friendly manner.

This role is ideal for someone with strong communication skills who enjoys interacting with people and delivering excellent service.

Key Responsibilities
• Greet and engage with customers at promotional events.

• Provide product or service information and answer customer questions.

• Assist customers with purchases, sign-ups, or inquiries.

• Represent brands professionally and maintain a positive image.

• Resolve customer concerns efficiently and escalate issues when necessary.

• Track customer interactions and provide feedback to improve service.

• Work collaboratively with the sales and marketing team to optimise customer experiences.

What We’re Looking For
• Strong communication and interpersonal skills.

• A friendly, positive, and customer-focused attitude.

• Ability to work in a team and adapt to different environments.

• No prior experience required—full training provided.

• Passion for marketing, customer service, and brand representation.

• Willingness to learn and develop new skills.

What We Offer
• Full training and career development opportunities.

• A supportive and energetic work environment.

• Travel opportunities for top performers.

• Potential for career progression into leadership roles.

If you enjoy working with people and are looking for an exciting entry-level opportunity in customer service and marketing, we’d love to hear from you!

Job Type: Full-time

Pay: From £30,000.00 per year

Benefits:
• Company events.

• Employee mentoring programme.

• Enhanced maternity leave.

• Enhanced paternity leave.

• On-site parking.

• Sick pay.

Work authorisation:
• United Kingdom (required).

Location:
• Leeds LS1 1BA (required).

Work Location: In person

Application deadline: 22/03/2025