Job Description:

About us

We are RMS Energy Solutions Ltd based in Coventry - We are professional, agile and fast paced.

We are looking for a dynamic, customer-focused Lead Renewables Electrician to oversee daily operations within our renewables team, particularly in the solar PV and heat pump space.

Overview
The ideal candidate will have extensive experience in electrical installations for Solar PV and Heat Pumps.

You will also have great experience leading field installation teams to deliver exceptional service and a right first time results.

This role offers an excellent opportunity for individuals with strong leadership skills and a passion for delivering outstanding service in a fast-paced environment.

Responsibilities
• Lead and motivate the electrical installation teams to achieve departmental targets and maintain high standards of customer care.

• Support the scheduling and allocation of tasks to ensure efficient workflow.

• Handle customer enquiries, complaints, and feedback professionally, aiming for prompt resolution and satisfaction.

• Ensure compliance with health and safety regulations within the workplace.

• Maintain accurate records of service activities, sales, and customer interactions.

• Conduct regular team meetings to communicate updates, training needs, and performance expectations.

• Conduct on site inspections to ensure right first time delivery.

Skills
• Proven experience in customer service management or similar leadership roles.

• Electrical knowledge of Solar PV and ASHP installs is essential.

• Excellent communication skills, both verbal and written, with a professional demeanour.

• Organised with strong leadership qualities to motivate and develop team members.

• Problem-solving skills with a focus on delivering solutions that enhance customer satisfaction.

• Ability to work under pressure whilst maintaining attention to detail.

• Holding electrical qualifications for Solar PV and Heat Pump, Gold card, 18th Edition, Inspection and testing, Level 3 electrical installation, is highly desirable.

This position offers an engaging environment where your leadership can make a tangible difference in customer experiences.

We value proactive individuals who are committed to excellence and continuous improvement.

Job Type: Full-time

Pay: £45,000.00-£55,000.00 per year

Benefits:
• Company pension.

• On-site parking.

Work Location: In person