Join our Knowledge Management and Library teams in an exciting new role.
You will collaborate with multiple legal teams across HMRC Legal Group, working at the intersection of technology and legal services to deliver our knowledge management strategy.
You will need to understand the services we offer and help deliver change sympathetically.
You will be passionate about supporting the delivery of our legal services through continuous improvement and technology adoption, with an emphasis on AI.
In this role, you will partner with various legal teams; HMRC Legal Group IT; HMRC Chief Digital and Information Office; and external suppliers to review current systems, identify gaps, and pilot innovative solutions, unlocking new opportunities for HMRC Legal Group.
You will be instrumental in ensuring we make the best use of new and exciting Microsoft products, while maintaining an awareness of emerging technologies in the wider legal sector.
By exploring these opportunities, you will help HMRC Legal Group stay at the forefront of legal technology.
If you like to solve problems, improve how things are done, thrive in a fast-paced environment and excel in team collaboration we encourage you to apply.
Join a team where your contributions will make a significant impact in shaping the future of legal services.
Person specification
The successful candidate will:
• Work with legal services delivery teams/individuals at all levels to identify processes that can be automated/improved using technology.
• Scope and model complex "as-is" and "to be" business processes to investigate business problems, identify opportunities for improvement, conduct gap analysis and inform requirements.
• Facilitate workshops, meetings, and other discussions with diverse groups of people to understand their needs and the barriers regarding technology.
• Understand the technical landscape and review current systems and processes to identify gaps and recommend technical solutions.
• Collaborate with HMRC Legal Group teams, cross-HMRC teams and external suppliers to support the delivery of new technology.
• Develop and deliver training on new technology and provide ongoing support and contributing to professional development.
• Identifying, monitoring, and reporting risks, benefits, efficiencies, performance and continuous improvement.
• Maintain an awareness of and identify emerging technology trends across the legal sector.
• Work across the Knowledge Management and Library teams, playing your part in the delivery of the Knowledge Management strategy.
• Develop and maintain links within HMRC and the wider Knowledge and Information Management (KIM) profession (e.g.
Government Legal Department and GKIM profession).
Essential Criteria:
Demonstrable relevant experience of working in a legal environment.
Desirable Criteria:
A degree or postgraduate qualification in either law or IT would be beneficial.
Experience of using common project management methodologies and modelling of complex "as is" and "to be" business processes in a legal environment.
Other Information:
HMRC welcomes applications from those who need to work a more flexible arrangement and will agree to requests where possible, taking into account our operational and customer service needs.
We can't guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
There is an expectation that staff will attend their designated office for a minimum of 60% of their working time.
There is an expectation that there will be some - possibly frequent at times - travel to other HMRC Legal Group locations for business purposes with occasional overnight stays being required.
This vacancy is only available at the specified locations, alternative locations are not available.
Your office location is contractual so if you are successful, there is an expectation that you will attend that office location as required by the business.
You need to consider how you will meet this requirement before you apply and discuss any concerns with the vacancy holder before accepting any role.
Behaviours
We'll assess you against these behaviours during the selection process:
• Changing and Improving.
• Making Effective Decisions.
• Seeing the Big Picture.
Technical skills
We'll assess you against these technical skills during the selection process:
• Candidates invited to interview will be asked to either deliver a short presentation or complete a short scenario-based exercise.
Benefits
Alongside your salary of £44,110, HM Revenue and Customs contributes £12,778 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths, Experience and Technical skills.
How to Apply
HMRC Legal Group uses the Success Profiles framework for its recruitment.
Your application will be assessed against the Experience and Behaviours elements of the framework.
The Behaviours and Strengths elements of the framework will also be tested at interview.
Your application will include:
• A name-blind CV, to include experience of working in roles where you can demonstrate the key duties of the role you are applying for (maximum 100-words per role restricted to the past 5-roles).
• A 500-word personal statement to include how you meet the requirements set out in the job description and person specification.
You should also demonstrate that you are highly motivated, resourceful, able to work independently, exercise judgement and demonstrate a practical approach to problem solving.
• A 500-word statement on how you meet the Essential Criteria.
• A 250-word statement on how you meet the Desirable Criteria.
Selection will be by sift and (if required) interview.
Further details around what this will entail are listed on the application form.
We acknowledge that AI can assist you in your application.
Find our guidelines here.
Sift
A preliminary sift on the Essential Criteria will be conducted and only candidates meeting the criteria will progress.
Those applications progressing to a full sift will be assessed using the CV and Personal Statement.
Please note, the CV and Personal Statement will be given a combined score.
The Desirable Criteria will not be included in the routine sifting/assessment of your application but could be used in the event of a tie break.
Candidates who are successful at the sift stage and progress to interview will be given further information about the interview at that time.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
The interview process will include:
• Technical - (using a presentation or scenario based exercise).
• Behaviours - Changing and Improving, Making Effective Decision and Seeing the Big Picture.
• Strength-based questions.
Full details will be provided to those candidates invited to interview.
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
This is an example of a strengths-based question:
"It is often said that the customer's needs should come first.
To what extent do you agree or disagree with this statement?"
Interviews will take place via video link.
Sift and interview dates to be confirmed.
Start dates may not be agreed straight away but this will be discussed further with successful candidates.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form.
We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you.
If you do make a mistake with your eligibility form, please contact us via: [email protected] - Use the subject line to insert appropriate wording for example - 'Please re-open my application - 393521 & vacancy closing date 13/03/2025'.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
If you do well with your application but we have more successful candidates than vacancies, we may hold you on a reserve list for up to 12 months.
When vacancies come up matching your skills and experience, you could be offered the post without having to complete a new application.
Being on a reserve list does not guarantee you a post though, so please continue to apply for other roles that interest you.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for.
Appointments will be made in strict merit order in line with the set number of roles in each location.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process.
To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
• Contact the UBS Recruitment team via [email protected] as soon as possible before the closing date to discuss your needs.
Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process.
For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers.
Occasional attendance to the office will be required where there is a business need.
Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required.
Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK.
For more information on where you might be working, review this information on our locations .
The Civil Service values honesty and integrity and expects all candidates to abide by these principles.
The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD).
This check will provide information about employees who have been dismissed for fraud or dishonesty offences.
This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued.
Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
• UK nationals.
• nationals of the Republic of Ireland.
• nationals of Commonwealth countries who have the right to work in the UK.
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window).
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS).
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020.
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service.
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities.
As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found.
To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available.
You may want to save a copy for your records.
Contact point for applicants
Job contact :
• Name : Nick Patrick.
• Email : [email protected]
Recruitment team
• Email : [email protected]
Further information
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles.
You have the right to complain if you feel there has been a breach of the Recruitment Principles.
In the first instance, you should raise the matter directly via [email protected].
If you are not satisfied with the response, you may bring your complaint to the Commission.
For further information on bringing a complaint to the Civil Service Commission please visit their website.
Attachments
Combined TC and OGD Pay - English Opens in new window (docx, 132kB) Combined TC and OGD Pay - Welsh Opens in new window (docx, 120kB)