We're Hiring: Member Support Advisor (Full-Time, Sunderland Based)nnAbout Us:nProtected Trust Services (PTS) is a leading travel industry support provider, offering a secure and innovative solution for travel businesses.\n\nWe help travel companies grow with confidence by providing fully compliant financial protection, ATOL licensing support, merchant services, and back-office systems.\n\nOur mission is to make running a travel business simpler, safer, and more efficient.nnLocation: Sunderland OfficenHours: Monday to Friday, 9:00 AM – 5:30 PMnContract: Full-TimenSalary: £24,000 per annumnnAre you passionate about delivering exceptional customer service and have experience in the travel industry? We're looking for a highly organised and dedicated Member Support Advisor to join our team in Sunderland.nnAbout the Role:nnAs a key part of our Member Support Team, you’ll be the first point of contact for our members, handling a variety of queries through phone, live chat, and email.\n\nYour primary goal? Delivering outstanding service and support.nnWhat You’ll Be Doing:\n• Responding to general member queries via phone, email, and live chat\n• Providing professional, friendly support to ensure member satisfaction\n• Attending training sessions and meetings (some travel required)\n• Delivering training to members both virtually and in-person\n• Representing the company at face-to-face events when needed\n• Maintaining accurate records and following internal procedures\n• Supporting members with payment queries\n• Helping guide members through their membership journey after their initial onboarding application.nnWhat We’re Looking For:\n• Minimum 2 years’ experience in the travel industry\n• Strong background in customer service\n• Excellent organisational skills and attention to detail\n• Confident communicator with a friendly, professional approach\n• Comfortable handling multiple tasks in a fast-paced environment\n• Willingness to travel and represent the company when required.\nnnRequirements:\n• Must be based in or able to reliably commute to our Sunderland office daily.\n• Full-time availability, Monday–Friday, 9:00 AM–5:30 PM.\nnnWhy Join Us?\n• Be part of a friendly, supportive team\n• Work in a fast-growing company with exciting development opportunities\n• Full training provided and ongoing support to grow your skills\n• Company Pension.\nnnTo apply please email your CV to [email protected] Date 31st May 2025.nnJob Type: Full-timennPay: £22,880.00-£24,000.00 per yearnnBenefits:\n• Company pension\n• On-site parking.\nnnSchedule:\n• Monday to Friday.\nnnWork Location: In personnnApplication deadline: 31/05/2025nReference ID: Membership Support Adviser within Travel.