Job Title: Night Concierge – Supported Accommodation

Overview
We are looking for a confident, professional, and approachable Night Concierge to join our team within a Young People’s Supported Accommodation service.

This role is ideal for someone who can remain calm under pressure, act as a reliable point of contact during emergencies, and deliver a high standard of service in line with company policies and safeguarding procedures.
This position operates on a 4 on / 4 off rota, providing a consistent and balanced working pattern.

Key Responsibilities
• Maintain a safe, clean, and calm environment throughout the night.
• Carry out regular checks on the building, including fire alarms, doors, lighting, and other facilities.
• Report and record maintenance issues promptly and accurately.
• Ensure the safety, security, and wellbeing of all young people during night hours.
• Monitor CCTV systems and complete routine welfare checks in line with safeguarding guidelines.
• Respond appropriately to incidents, emergencies, or concerns, ensuring accurate documentation.
• Complete nightly logs and electronic records with clear, detailed observations.
• Provide a thorough handover to daytime staff, highlighting key events or required actions.
• Report safeguarding concerns immediately to the Designated Safeguarding Lead (DSL) or relevant staff.

Experience & Skills Required
• Experience working in Young People’s Supported Accommodation or a similar setting.
• Ability to support young people with a range of needs, including learning disabilities, dependencies, and challenging or impulsive behaviours.
• Understanding of person-centred and trauma-informed approaches.
• Proficient in using IT systems to record information and produce timely, accurate reports.
• Strong interpersonal skills with the ability to build professional, positive, and motivational relationships with young people and colleagues.

Why Join Us?
You’ll be part of a supportive team dedicated to creating a safe and positive environment for young people.

This is a rewarding role for someone with excellent communication skills and a passion for making a meaningful difference.

The 4 on / 4 off rota provides a healthy work-life balance and predictable schedule.

Job Types: Full-time, Permanent

Pay: £24,420.00 per year

Work Location: In person