The role of Office Administrator will be working in a fast-paced, busy environment and will require someone who is flexible and has a responsive approach, together with initiative to identify and focus on what needs to be done.

The core responsibility of this role will typically be focused on handling customer appointments and preparing files.

The ability to absorb and distribute information relating to schemes and amendments throughout the company,

Responsibilities and duties will include but are not limited to:
• Handle incoming enquiries via phone or email.
• Processing pre-files.

• Producing new files for submission.
• Build and maintain strong relationships with new and existing customers.
• Act as the first point of contact for customers regarding issues, logging complaints and ensuring that they are followed through to a satisfactory ending,.

• Contribute towards meeting and exceeding monthly and annual sales targets.
• Monitor and track the performance of fitters.

• Provide ongoing customer support, addressing customers’ needs and resolving any issues.
• Liaise with internal departments.

Skills and Experience
• Experience working in a similar administrative, customer support role.

• Strong communication and negotiation skills.
• Proficient in Microsoft Office.
• Excellent organisational skills and able to meet deadlines with high attention to detail.
• Ability to work independently and as part of a team.
• Able to build relationships at all levels of the organisation.
• Resilient and can-do approach.
• Able to learn quickly and adapt to changing business requirements.

On-site only

Normal office hours are 9 am – 5 pm, Monday-Friday

Start date ASAP, and there will be a three-month probation period

Please forward your CV and cover letter, to [email protected], marking the position you are applying for; only successful applicants will be contacted.

Job Types: Full-time, Permanent

Pay: £25,000.00-£26,000.00 per year

Benefits:
• Company pension.

• Free parking.

Schedule:
• Monday to Friday.

Language:
• English (required).

Work Location: In person

Application deadline: 14/07/2025
Reference ID: OFFICEJULY
Expected start date: 14/07/2025